Student Request Assistant

Description

Job Summary: We are seeking a Student Request Assistant to manage, register, and resolve student requests, ensuring quality and confidentiality in a back-office role. Key Responsibilities: 1. Manage student requests 2. Ensure information quality and confidentiality 3. Coordinate with units to resolve requests **Student Request Assistant (2 vacancies)** **Administrative Staff \- Mid-level administrative and related service professionals** ========================================================================================================================================================= ### **CONTACT INFORMATION** **Company:** IPLACEX S.A. **Economic activity:** Higher education at professional institutes ### **DESCRIPTION** A higher education institution seeks to include a Student Request Assistant in its team. The incumbent will be responsible for managing student requests received through institutional units or designated channels, ensuring their review, processing, registration, and resolution according to established procedures and service levels. This position primarily performs back-office functions, safeguarding the quality, confidentiality, and traceability of information. Responsibilities: ? Review and manage assigned requests via institutional systems. ? Verify that requests include required supporting documents and background information. ? Execute and record corresponding administrative resolutions in accordance with established procedures and authorities. ? Maintain updated records, documents, databases, and case-related background information. ? Safeguard the integrity, confidentiality, and traceability of managed information and documentation. ? Coordinate with involved units to obtain or validate necessary background information for resolving requests. ? Report progress, resolution status, or need for additional information to relevant units or channels. ? Use academic, financial, and case management systems to register, track, and close requests. ? Keep the history and status of each request updated until closure. ? Escalate exceptional cases, cases outside assigned authority, or cases at risk of missing deadlines to supervisors, and support high-demand or continuous improvement processes. Requirements: Technical or Professional degree in Administration, Accounting, Service Management, or related fields. Two years of administrative experience preferred. Metropolitan Region, Santiago 04/08/2026 \- 06/10/2026 Confidential Full-time ### **REQUIRED QUALIFICATIONS** **Educational level:** **Experience:** 2 years ### **CHARACTERISTICS** **Contract type:** Fixed-term contract **Position level offered:** Administrative **Source of job posting:** WEB **Professional practice opportunity:** No **Suitable for the following employment groups:** Persons with disabilities View job requirements