Customer Service Executive

Description

Job Summary: We are seeking a friendly, responsible, and service-oriented Customer Service Executive to gain experience in customer service, communication, and request management. Key Highlights: 1. Professional and collaborative work environment 2. Training and guidance for job function development 3. Opportunities for professional growth **Customer Service Executive Job Summary:** We are looking for a friendly, responsible, and service-oriented individual to join our team as a Customer Service Executive in Concepción, Biobío. This is a full-time opportunity to develop expertise in customer service, communication, and request management within a professional and collaborative environment. The selected candidate will handle inquiries, provide information, resolve routine requests, and follow up on customer requirements. Guidance on systems and processes used in the role will be provided. **Location:** Concepción, Biobío, Chile **Employment Type:** Full-time **What you'll do:** * Handle customer inquiries and requests courteously and professionally * Provide clear information about products and services * Assist customers via telephone, email, chat, and other authorized channels * Record and update customer information * Resolve routine customer requests and issues * Follow up on pending inquiries and cases * Manage complaints and requests professionally * Coordinate requests with internal teams * Escalate cases requiring support from other departments * Maintain up-to-date records of all actions taken * Support customer service and customer experience activities * Adhere to established service procedures and standards **Requirements:** * Strong communication skills * Service-oriented attitude and willingness to help * Basic computer and digital tool proficiency * Ability to learn new systems and procedures * Organizational skills and attention to detail * Responsibility and teamwork orientation * Prior experience in customer service, sales, administration, commerce, or related fields is valued but not mandatory * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Training and guidance to perform job functions effectively * Opportunities to develop communication and service skills * Hands-on experience in customer service and management * Potential for professional growth * Supportive team environment * Opportunity to develop new skills and assume greater responsibilities If you are seeking an opportunity to enhance your skills, gain experience, and grow professionally in customer service, we invite you to apply for this position. Salary: $7\.800\.000 \- $10\.800\.000 per year Workplace: On-site employment