Application Technical Support

Description

Job Summary: Support and resolve incidents to ensure optimal operation of applications and computer systems. Key Highlights: 1. First- and second-level technical support for internal users. 2. Diagnosis and resolution of application incidents. 3. Opportunities for process and performance improvement. **Application Technical Support – Soryt SpA** **Company:** Soryt SpA **Location:** Blanco 1150, Valparaíso, Valparaíso Region, Chile **Salary:** $1\.650\.000 CLP per month **Job Description** Soryt SpA is seeking an **Application Technical Support** professional to provide technical assistance, resolve incidents, and ensure the proper functioning of applications and computer systems used by the organization. We seek a proactive individual with strong problem-solving skills and a user-oriented mindset to work at our Valparaíso facilities. **Main Functions and Responsibilities** * Provide first- and second-level technical support to internal users on corporate applications and systems, both on-site and remotely. * Receive, log, diagnose, and resolve incidents and requests related to application functionality, configuration, and usage. * Install, configure, update, and maintain applications and software tools on workstations and end-user devices. * Track cases to final resolution, keeping users informed about the status of their requests. * Document solutions, procedures, and recurring errors to enhance the knowledge base and deliver more efficient service. * Coordinate with development teams or external vendors when incidents require specialized support or major updates. * Guide and train users on proper application usage and best practices for system management. * Identify opportunities for process and application performance improvement, reporting observations and suggestions. **Requirements** * Technical or university degree in Computer Science, Systems Engineering, Computing, or related field. * Prior experience in technical support, user assistance, or application management. * Knowledge of software fault diagnosis, application configuration, and operating system administration. * Clear communication skills, patience, and a service-oriented attitude. * Ability to quickly learn new tools and work under pressure. * Residence in Valparaíso or surrounding areas; availability to work at Blanco 1150, Valparaíso. **Conditions** * Work location: Blanco 1150, Valparaíso. * Monthly remuneration: $1\.650\.000 CLP. * Full-time position and professional working environment. Salary: Up to $1\.650\.000 per month Work location: On-site employment