CUSTOMER SERVICE EXECUTIVE

Description

Job Summary: The Customer Service Executive advises and manages delinquent debtors, offering tools to restore their financial stability and normalize their credit status. Key Responsibilities: 1. Comprehensively advise and manage delinquent debtors across various segments. 2. Propose normalization products tailored to each individual situation. 3. Negotiate alternative payment arrangements and formalize agreements. **Job Description** ---------------------- Grupo BancoEstado, through its subsidiary BancoEstado Cobranzas, is seeking a Customer Service Executive. At BancoEstado Cobranzas, we value diversity and foster an inclusive and equitable workplace. We are committed to providing equal opportunities to all applicants, cultivating an environment grounded in active listening, respect, and collaboration. The purpose of this position is to serve, advise, and comprehensively manage delinquent debtors across multiple segments (individuals, micro and small enterprises), providing tools that empower our customers to regain financial stability and successfully complete the normalization and collection process—through normalization activities enabling them to fulfill their financial commitments to the bank—while ensuring service quality. Responsibilities: * Advise customers, resolve inquiries, and provide necessary information to normalize their situation, in accordance with the customer service protocol and current collection policy. * Review and analyze debtor background information to propose the most suitable normalization products for their specific situation, in line with current credit and collection policies. * Evaluate and negotiate alternative payment arrangements according to current credit and collection policies, proposing and formalizing such alternatives before the relevant authorities. * Comply with normalization procedures and conduct queries using the company’s collection system tools, in accordance with established regulations and procedures. * Maintain access to Emerix or any other application provided by the Company for clients managed in person or via telephone. Additionally, update clients’ demographic data records in accordance with current procedures. * Consistently carry out daily, weekly, and monthly commercial routine tasks. * Perform back-office activities (credit courses and other applications). * Manage returns of businesses rejected through internal processes. * Monitor clients admitted to the business committee. * Monitor clients facing upcoming auctions. * Implement the established service model for individual, micro, and small enterprise client segments. * Foster a positive organizational climate within one’s team and with related departments. * Complete required courses and training aligned with one’s role and department. * Comply with the internal regulations governing order, hygiene, and safety. We look forward to your application!**Candidate Requirements** -------------------------- * Technical or professional degree at the higher education level. Preferably in Administration, Finance, or related fields. * Minimum 1 year of experience in collections, sales, or customer service. * Familiarity with banking concepts and products is desirable. * Commercial expertise is desirable. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need to: 1. Apply to the position. 2. Check your email. 3. Log into Aira and respond to the requested questions and/or assessments. If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ BancoEstado Cobranzas is part of Grupo BancoEstado and has, for 25 years, dedicated itself to helping thousands of people regain financial stability by delivering solutions through normalization. We operate nationwide. We support our customers—individuals who, at some point in their lives, have experienced delinquency—striving every day to help them resume their projects and rebuild confidence in a better future.