Tour Operations Coordinator

Description

Job Summary: We are seeking a Tour Operations Coordinator to plan and manage daily tourism services, ensuring efficiency and professionalism. Key Highlights: 1. Tour itinerary and activity planning and coordination. 2. End-to-end customer journey management, from planning through post-service. 3. Opportunities to collaborate with local suppliers for unique experiences. **Role Overview** Colina and the Chicureo area represent a growing destination for tourism, events, hospitality, and visitor services in Santiago’s Metropolitan Region. At Visita Silah Travel and Hospitality Chile, we organize tourism experiences, transfers, accommodations, and reception services for individual clients, groups, and corporate clients. We are looking for a **Tour Operations Coordinator** responsible for planning and managing our daily tourism services. The selected candidate will collaborate with accommodation providers, guides, drivers, restaurants, event organizers, and local suppliers to ensure every itinerary and booking is handled efficiently, safely, and professionally. This role goes beyond simple booking confirmation. The Tour Operations Coordinator oversees the entire customer journey—from initial planning through service completion—promptly addressing changes, delays, or special requests. The ideal candidate has experience in tourism or hospitality, excellent organizational skills, and a strong service orientation. They must be able to manage multiple bookings simultaneously, communicate effectively with diverse stakeholders, and maintain high quality standards even during peak periods. **Key Responsibilities** * Plan and coordinate itineraries, excursions, transfers, and tourism activities. * Manage bookings for accommodations, transportation, restaurants, guides, and local experiences. * Confirm availability, pricing, schedules, and terms with suppliers. * Prepare detailed travel programs for individual clients, groups, and corporate clients. * Coordinate drivers, tour guides, accommodation providers, and local partners. * Ensure all services are delivered according to agreed standards. * Monitor departures, arrivals, transfers, and scheduled activities. * Handle last-minute changes, cancellations, delays, and special requests. * Provide customer assistance before, during, and after travel. * Respond to operational requests via phone, email, and digital platforms. * Maintain up-to-date information on bookings, customers, and suppliers. * Prepare vouchers, confirmations, participant lists, and travel documentation. * Review invoices, costs, commissions, and agreed terms with suppliers. * Collaborate with the sales department in preparing quotations and tourism packages. * Support the organization of corporate events, guided tours, and group activities. * Evaluate service quality provided by hotels, restaurants, transporters, and guides. * Collect customer feedback and identify improvement opportunities. * Handle complaints and critical issues with a prompt, professional, solution-oriented approach. * Prepare operational reports, booking summaries, and performance analyses. * Monitor deadlines, advance payments, and cancellation policies. * Assist in selecting and evaluating new tourism suppliers. * Ensure compliance with internal procedures and applicable regulations. * Support and train less experienced members of the operations team. * Stay updated on destinations, activities, and industry trends. **Required Qualifications** * Minimum 3 years of experience in tourism, hospitality, travel agencies, or event organization. * Experience managing bookings, itineraries, and tourism services. * Ability to coordinate multiple suppliers and activities simultaneously. * Knowledge of processes related to accommodations, transportation, excursions, and customer assistance. * Experience preparing travel programs, vouchers, and operational documents. * Ability to handle changes, cancellations, and last-minute issues. * Proficiency in Microsoft Office, spreadsheets, and digital collaboration tools. * Experience with booking systems, CRM, or tourism management platforms is preferred. * Ability to monitor costs, quotations, invoices, and payments. * Excellent organizational skills and attention to detail. * Availability to work occasionally on weekends, holidays, or special events. * Ability to work with individual clients, groups, and corporate clients. * Experience coordinating guides, drivers, and accommodation providers is considered an advantage. * A university degree or diploma in Tourism, Hospitality, Administration, Event Management, or a related field is preferred. **Personal Competencies** * Strong customer orientation and commitment to service quality. * Excellent organizational and planning skills. * Ability to manage multiple priorities and deadlines simultaneously. * Practical, problem-solving approach. * Ability to remain calm during unforeseen events and operational changes. * Strong communication and interpersonal skills. * Accuracy in handling bookings and documentation. * Collaborative attitude toward colleagues and external suppliers. * Flexibility and willingness to adapt to customer needs. * Ability to make independent operational decisions. * Strong sense of responsibility and professional reliability. * Commitment to continuous improvement of the customer experience. Sueldo: $2\.000 \- $2\.300 al mes Lugar de trabajo: Empleo presencial