Rotating Shift Host/Hostess

Description

Job Summary: We are seeking a multifunctional profile for airport retail restaurants, focused on customer service, sales support, and daily retail operations. Key Highlights: 1. Multifunctional role with a focus on customer service and sales. 2. Opportunity to work in a dynamic retail environment. 3. Collaborate within a team and ensure operational excellence. We are a global leader in the retail sector, operating in airports and transportation hubs worldwide. Currently, we are looking to integrate a multifunctional professional into our restaurant teams, oriented toward delivering exceptional customer service, supporting customer acquisition, and contributing to smooth daily operations. Profile: * Teamwork skills: We seek someone who can effectively collaborate with their team, contributing ideas and solutions to achieve shared goals. The ability to communicate and cooperate with other team members will be essential. * Punctuality and responsibility: We value individuals who honor their commitments and understand the importance of their work. It is essential to be punctual and responsible in all assigned tasks. * Customer service orientation: Our primary objective is to deliver an exceptional experience to our customers. We seek someone who is friendly, attentive, and willing to assist customers at all times. * Communication and persuasion skills: To succeed in this role, strong communication and persuasion skills are fundamental. You must be able to convey information clearly and convincingly, as well as persuade customers to make additional purchases. * Organization: The ability to manage multiple tasks and remain organized in a fast-paced environment will be necessary to succeed in this position. You must be able to prioritize and carry out your responsibilities efficiently. * Collaborative mindset: We value those who can work collaboratively across different teams and departments, sharing knowledge and skills to achieve common goals. * Prior experience in food service establishments is desirable. Responsibilities: * Manage customer greeting and service delivery, informing all customers about available products in a helpful and courteous manner, showcasing full knowledge and experience of our menu offerings, following Lagardère-defined protocols. * Execute company-defined service protocols step-by-step, maintaining courtesy and empathy toward customer needs. * Manage customer service with the aim of fulfilling customer needs and driving product sales. * Ensure all products delivered to customers meet presentation, quality, and temperature standards. * Reconcile system entries with items delivered to the table to ensure exact alignment with customer orders. * Support cash handling and order dispatch as required, providing clear and accurate information to avoid wasting customer time. * Assist with cleaning, organization, and service tasks based on observations from supervision, quality assurance, and prevention teams. * Maintain, manage, and enter data into the company-defined quality management program. * Receive and courteously serve customers, taking orders at the counter, kiosk, or table. \- Maintain cleanliness and order in the assigned workstation and common areas. \- Collaborate with the team on basic operational tasks to ensure efficient service flow. * Comply with company-established hygiene, safety, and service protocols. Promptly report any incidents or customer complaints to your direct supervisor.