Customer Technical Support Specialist

Description

Job Summary: Vishesh Buildmart Chile SpA is seeking a Customer Technical Support Specialist to provide assistance with products, accounts, services, and technical matters—resolving issues and maintaining accurate records. Key Highlights: 1. Gain practical experience in technical support and customer service. 2. Acquire valuable problem-solving and communication skills. 3. Access opportunities for professional development and internal advancement. Job Summary Vishesh Buildmart Chile SpA is seeking a Customer Technical Support Specialist with a customer-centric mindset, technical knowledge, and strong organizational skills to join our team in Talca. As a Customer Technical Support Specialist, you will assist customers with inquiries regarding products, accounts, services, and technical aspects. You will resolve common issues, guide customers through solution steps, maintain accurate support records, and coordinate with technical and operational teams when additional assistance is required. This position is ideal for candidates with experience in technical support, customer service, IT support, help desk, assistance services, product support, contact centers, digital services, or other customer-facing roles. Candidates with strong customer service skills and an interest in technology are also encouraged to apply. Responsibilities Provide technical and customer support via phone, email, chat, and other available channels. Respond to customer inquiries regarding products, services, accounts, and technical issues. Diagnose and resolve common software, account, configuration, access, and connectivity issues. Guide customers through troubleshooting steps clearly and professionally. Create, update, and manage customer support cases using internal systems. Maintain accurate records of customer interactions, reported issues, troubleshooting steps, and resolutions. Monitor open support cases and provide timely updates to customers. Escalate complex technical issues to the appropriate technical specialist or team. Coordinate with operations, technical support, customer service, and other internal teams. Assist customers with account setup, access, configuration, and general service usage. Support customers during onboarding and provide basic guidance on products or services. Follow up with customers to confirm issue resolution. Stay current on products, services, and compatible procedures. Identify recurring customer issues and contribute to support documentation. Collaborate on knowledge base articles, troubleshooting guides, and FAQs. Comply with applicable privacy, information security, and customer data procedures. Contribute to improving customer support processes and overall service quality. Requirements Prior experience in technical support, customer service, IT support, help desk, assistance services, product support, digital services, or a similar customer-facing role is valued. General familiarity with computers, software, online applications, and digital tools. Excellent communication and customer service skills. Strong problem-solving abilities. Ability to explain technical information clearly to customers with varying levels of technical knowledge. Comfort communicating via phone, email, chat, and digital support channels. Ability to effectively manage multiple customer inquiries and priorities. High attention to detail and ability to maintain accurate records. Proficiency with computers, email, spreadsheets, CRM systems, and common business applications. Familiarity with ticketing systems, help desks, CRMs, or remote support platforms is advantageous but not mandatory. Basic knowledge of internet connectivity, web browsers, user accounts, and software troubleshooting is helpful. Ability to work independently and collaboratively. Willingness to learn new products, systems, and technical support processes. Relevant academic education, technical training, certifications, or equivalent practical experience will be considered. Applicants meeting most—but not necessarily all—of the requirements are encouraged to apply. Why Work With Us? Gain practical experience in technical support and customer service. Receive structured onboarding and continuous professional development. Acquire valuable problem-solving, communication, and customer service skills. Work with modern digital platforms, CRM, and customer service tools. Collaborate with technical, operations, and customer service professionals. Gain experience managing customer cases from initial inquiry to resolution. Contribute ideas to improve customer experience and support efficiency. Develop transferable skills to advance into senior technical support, IT support, customer success, or service operations roles. Access opportunities for professional development and internal advancement. Work in a collaborative, professional, and inclusive environment. Salary: $750\.000 \- $1\.150\.000 per month Work Location: On-site employment