Customer Onboarding Agent

Description

Job Summary: We are seeking a Customer Onboarding Agent to guide and support new customers in effectively using our Bsale platform, driving their growth and configuring tailored solutions. Key Highlights: 1. Be the strategic guide for customers, ensuring a transformative experience. 2. Drive business growth with your expert guidance. 3. Join a technology company expanding across Latin America. ***Become our next Bsaler!*** Would you like to join a technology company growing across Latin America? **Bsale** is a sales software that helps SMEs sell; we dream of simplifying and accelerating how people work across various Latin American countries. To date, we have supported over 10\.000 small and medium-sized enterprises on their growth journey and impacted more than 110\.000 users, processing over 400 million transactions per month in Chile, Peru, and Mexico. Each week, new companies trust us to digitize their processes—and that’s where you come in: supporting our new customers from day one, ensuring their platform experience is clear, useful, and transformative. If you’re ready to become our customers’ strategic partner, we want to meet you! We’re looking for our next **Customer Onboarding Agent**. **What will you achieve in this role?** * You’ll be our customers’ guide: teaching them to use Bsale effectively, sharing resources and delivering expert guidance so they fully leverage the platform’s potential. * You’ll drive their growth: supporting each customer through their initial steps, training and motivating them to maximize the software’s benefits for business growth. * You’ll configure tailored solutions: implementing and adapting the platform according to each company’s specific needs, ensuring a smooth and personalized experience. * You’ll become their trusted partner: maintaining close, consistent communication—answering questions, offering support, and guaranteeing successful activation, empowering their journey with Bsale. **What do we value in your application?** * Administrative or related technical professional degree. * At least 2 years of experience in onboarding, training, and customer service roles. * English proficiency at intermediate and/or advanced level. * Enjoy interpersonal relationships, teamwork, and continuous learning. * Teaching experience or teacher training is a plus! **Why work at Bsale?** * We’re a Latin American expansion-stage company! You’ll have the opportunity to collaborate with people from diverse cultures. * We work in casual attire—forget dress codes! (Shhh! Secret: we’re a sneakers team.) * Our location offers excellent connectivity—you’ll find us just steps from Manuel Montt metro station. * If you love getting around on two wheels like Fredy Turbina, we have bike racks ready to keep your bike safe while you work. * Because caring for you is part of our work: we offer complementary health insurance so you’re always at ease. * Enjoy discounts on health, beauty, education, and entertainment. * 3 additional days off beyond statutory vacation days per year. * We care about your expertise in Bsale, so you’ll receive training from day one. **Additional Relevant Information** * On-site work mode, with working hours Monday to Friday. Employment Type: Full-time Application Questions: * Please provide your current contact number and email address. * Have you previously conducted product/service onboarding for customers? Briefly describe your experience. * Please indicate your expected monthly net salary. Work Location: On-site employment