Job Summary: Coordinate and monitor after-sales operations, ensuring compliance with agreements and contributing to sales targets. Key Responsibilities: 1. Customer contact and transportation coordination. 2. Documentation tracking and customer reporting. 3. Information management in systems and platforms. * Full-time position * Operator * Valparaíso Region * San Antonio At Ultramar Agencia Marítima, a company specializing in foreign trade and ranked among the best workplaces in Chile (according to the Great Place To Work 2023 ranking), we are seeking a Customer Service representative for Ulog Soluciones Logísticas Integrales in San Antonio. **Job Mission:** Execute, coordinate, and monitor after-sales operations for business units, aiming to fulfill commercial agreements, procedures, and deadlines established during negotiations, thereby supporting the achievement of budgeted sales targets outlined in business planning and programs, as well as sustainable business growth. **Main Responsibilities:** * Maintain contact with the current client portfolio. * Coordinate contacts and obtain transport provider quotations based on requirements. * Track documentation generated throughout the process and issue dispatch guides. * Coordinate transportation with providers, customers, and mining sites. * Coordinate cargo entry and exit movements at ports with the agency. * Monitor and control daily transportation activities and provide customer reporting. * Monthly reporting and review of payment status. * Handle and manage information in customer systems, as well as other platforms required by the account being serviced. **Requirements:** * Basic knowledge of marketing and foreign trade. * Basic proficiency in Microsoft Office. * Knowledge of Incoterms (International Logistics). * Basic English proficiency for domestic and international logistics. * Experience in customer service. * Minimum 1 year of experience in similar roles. **We Offer:** * Monthly meal allowance * Transportation allowance * Half-day off on your birthday * Training opportunities to enhance and strengthen your professional skills * Opportunities for professional and personal growth within the holding company * Monthly snack allowance **Desired Profile** ------------------ * Basic knowledge of marketing and foreign trade. * Basic proficiency in Microsoft Office. * Knowledge of Incoterms (International Logistics). * Basic English proficiency for domestic and international logistics. * Experience in customer service. * Minimum 1 year of experience in similar roles. Inclusive employment * Minimum 1 year of experience * Minimum education: Higher Technical Professional * Graduate * Technical Degree in Foreign Trade * Engineering in Foreign Trade / International Business * International Business * Computer literacy * Microsoft Office (intermediate level) * Excel (intermediate level) * English (intermediate level)
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
