Retail Operations Coordinator

Description

Job Summary: Retail Operations Coordinator, responsible for the daily coordination of sales points and compliance with standards, working across multiple areas to ensure efficiency. Key Highlights: 1. Coordinate operations across multiple business areas. 2. Strengthen expertise in analyzing operational indicators. 3. Develop yourself in a dynamic, results-oriented environment. About the Role **Convolvu Business and Professional Services** is seeking a **Retail Operations Coordinator** to join our team in **Santa Cruz, O’Higgins Region**. In this role, you will be responsible for coordinating and monitoring the daily operations of sales points, ensuring compliance with service standards, product availability, operational control, and proper execution of commercial processes. You will work closely with the departments of **sales, procurement, logistics, inventory, administration, customer service, and store management** to maintain an organized and efficient operation. This opportunity is ideal for professionals with experience in **retail operations, store coordination, logistics, inventory, or commercial administration**, who are organized, solution-oriented, and goal-driven. Why Work With Us At **Convolvu Business and Professional Services**, we value simple, well-coordinated operations focused on delivering a positive customer experience. You will have the opportunity to: * Coordinate operations across multiple business areas. * Work directly with store teams and support departments. * Participate in inventory control, procurement, and commercial execution. * Strengthen expertise in analyzing operational indicators. * Propose improvements to processes and service standards. * Develop yourself in a dynamic, results-oriented environment. Key Responsibilities * Coordinate the daily operations of assigned stores or sales points. * Supervise compliance with operational procedures and standards. * Monitor inventory levels and product availability. * Coordinate replenishment and procurement requirements. * Support control of goods receipt, storage, and dispatch. * Review operational incidents and manage timely resolutions. * Coordinate stock needs with sales and logistics teams. * Monitor compliance with promotions and commercial campaigns. * Prepare operational performance reports. * Track key indicators such as availability, stockouts, sales, and service level. * Support cyclic and general inventory counts. * Coordinate store opening, closing, and administrative procedures when required. * Maintain constant communication with store managers and store teams. * Support resolution of complaints or complex operational situations. * Ensure compliance with internal policies and procedures. * Identify opportunities to improve productivity and efficiency. * Coordinate implementation of new processes or operational guidelines. * Support training related to store procedures. * Participate in operational follow-up meetings. * Perform other functions related to retail operations. Requirements * **3–5 years of experience** in retail, operations, logistics, inventory, or commercial administration. * Experience as a **Retail Operations Coordinator, Retail Operations Coordinator, Operations Supervisor, Store Coordinator**, or similar role. * Knowledge of sales, inventory, and procurement processes. * Experience coordinating teams or multiple operational locations is highly valued. * Proficiency in **Microsoft Excel** and Microsoft Office. * Experience with **ERP, POS, WMS**, or other management platforms is highly valued. * Ability to analyze indicators and prepare reports. * Strong organizational and follow-up skills. * Ability to quickly resolve operational problems. * Effective communication with internal teams and management. * Customer- and results-oriented mindset. * Willingness to support field operations when necessary. Desirable Qualifications * Technical or professional education in **Business Administration, Commercial Engineering, Logistics, Retail Management**, or a related field. * Experience in retail chains, supermarkets, specialty stores, or mass consumer goods. * Intermediate or advanced proficiency in Microsoft Excel. * Knowledge of retail KPIs. * Experience in inventory control. * Understanding of procurement and replenishment processes. * Experience with POS and ERP systems. * Experience coordinating promotions and commercial campaigns. * Knowledge of continuous improvement and process standardization. Mindset We Seek We seek a person who understands that strong retail operations depend on daily execution, anticipation, and cross-team coordination. We especially value individuals who: * **Anticipate:** identify issues before they impact operations. * **Think customer-first:** understand how each process affects the shopping experience. * **Work with data:** use indicators to make better decisions. * **Stay organized:** maintain clear priorities even during peak demand periods. * **Solve problems:** pursue practical and timely solutions. * **Collaborate:** coordinate effectively with sales, logistics, and store teams. * **Take ownership:** follow through until issues are fully resolved. Salary: $18,000 – $20,000 per year Workplace: On-site employment