Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive to ensure agile, effective, and high-quality service, strengthening our relationship with customers. Key Highlights: 1. You will be part of an innovative company in medical technology. 2. You will contribute to customer satisfaction through effective and proactive support. 3. Your role will make a difference in our customers' experience. At ATM, we are looking for a **Customer Service Executive** who wants to join an innovative medical technology company committed to excellence in customer care and experience. This role is essential to ensuring agile, effective, and high-quality service, strengthening our customer relationships and consolidating our market position. **What will be your mission?** Contribute to customer satisfaction by delivering effective and proactive support, processing customer requests accurately, managing inquiries, and ensuring fulfillment of our service commitments. **Key Responsibilities:** * Receive and process purchase orders. * Manage quotations and respond to inquiries via email, call center, or other channels. * Log technical service cases and track their resolution. * Coordinate invoicing, monitor shipping guides, and manage credit notes. * Handle returns, replacement of sales invoices, and regularization of pending orders. * Support customer installation and training as required. * Enter prospects or new customers into the database. **Profile We Are Seeking:** * Technical or professional education in administration, logistics, customer service, or related fields. * Knowledge of SAP; Salesforce knowledge is desirable. * Excellent communication, organizational, and multitasking skills. * Attention to detail, follow-up capability, and problem-solving ability. Join a team that combines technology, service, and human commitment. Your role will make a difference in our customers' experience. **Apply today!**