Technical Support Engineer

Description

Job Summary: Ishan Systems Chile SpA is seeking a Technical Support Engineer to provide assistance, resolve technological challenges, and develop expertise in systems, applications, and infrastructure. Key Highlights: 1. Handle technical inquiries and incidents and guide users in resolving them 2. Develop practical knowledge across various technologies 3. Strengthen your diagnostic and problem-solving skills **Job Summary:** Ishan Systems Chile SpA is seeking a Technical Support Engineer to provide assistance regarding our solutions and help users resolve technological challenges clearly and efficiently. This position enables you to build expertise in systems, applications, and infrastructure while working directly with end users and specialized teams. **What You'll Do:** * Respond to technical inquiries and incidents reported by users * Investigate issues related to applications, systems, and connectivity * Guide users through the resolution of technical difficulties * Escalate cases requiring further analysis to the appropriate team * Track requests until resolution is confirmed * Document solutions and useful knowledge for future reference * Support basic configurations and deployment of technological tools * Review incident patterns to identify recurring problems * Collaborate with development, infrastructure, and operations teams * Participate in solution testing prior to implementation when required **Requirements:** * Experience or education in computer science, systems, technology, technical support, networking, or related fields * General knowledge of operating systems, applications, and technological environments * Ability to systematically investigate issues * Strong communication skills and user-oriented mindset * Familiarity with support or incident management tools is preferred * Ability to learn new technologies and platforms * Skills to organize and track requests effectively * Prior experience in technical support is preferred but not mandatory * Technical or professional education in a related field is considered advantageous **Why Work With Us:** * Develop practical knowledge by working with diverse technologies * Gain exposure to systems, applications, and infrastructure * Strengthen your diagnostic and problem-solving skills * Collaborate with professionals across various technology specialties * Learn through real-world, varied technical scenarios * Build experience that can open opportunities in other IT areas Salary: $26\.400\.000 per year Work Location: On-site employment