Support Engineer

Description

Job Summary: Falabella Retail is seeking a Support Engineer to ensure operational continuity of the Flexit ecosystem by resolving incidents and enhancing the user experience. Key Highlights: 1. Focus on problem resolution and continuous improvement. 2. Collaboration with multidisciplinary teams. 3. Direct impact on the business's key technology products. **Job Description** ---------------------- Support Engineer Falabella Retail At Falabella Retail, we are looking for a technology-passionate Support Engineer focused on problem resolution, continuous improvement, and operational excellence. If you enjoy analyzing incidents, collaborating with multidisciplinary teams, and delivering direct impact on the continuity of the business’s key technology products, this challenge is for you. What will be your mission? You will be responsible for ensuring operational continuity of the Flexit ecosystem, acting as the primary technical-functional contact point for managing and resolving Level 1 and Level 2 support incidents. Your contribution will be critical in optimizing operations, improving user experience, and enabling development teams to focus on product evolution and growth. What will you do daily? * Manage and resolve requests and incidents from users and business areas. * Analyze the Flexit application, backoffice, and associated processes to identify root causes and propose solutions. * Review logs, configurations, data, and operational workflows to diagnose and resolve incidents. * Prioritize and classify requirements based on impact and urgency. * Identify opportunities for automation and continuous improvement. * Collaborate closely with Product Owners and development teams to strengthen product stability and evolution. What are we looking for? * Degree in Systems Engineering, Computer Engineering, Programming, or related fields. * At least 2–3 years of experience in IT Support teams. * Experience in technology companies or participation in software development projects. * Intermediate knowledge of Java Spring Boot, React Native, and Node.js. * Proficiency in PostgreSQL. * Experience using GitHub and GitLab. * Agile Scrum methodology experience is desirable. * Experience operating and supporting platforms deployed on Google Cloud Platform (GCP). * Ability to investigate and resolve incidents by analyzing infrastructure metrics, CPU usage, memory, network, and storage consumption. * Experience identifying performance bottlenecks by analyzing SQL query latency, query execution, and database behavior. \- Experience reviewing application, container, and cluster (Kubernetes \- GKE) logs to identify errors, service degradations, and root causes. * Knowledge of observability, monitoring, and logging tools for incident diagnosis and performance analysis. * Intermediate English proficiency is desirable. If solving complex problems, delivering value from operations, and being a protagonist in the technological evolution of a regional industry leader motivates you, we want to meet you! Apply now and join Falabella Retail**Candidate Requirements** -------------------------- * Degree in Systems Engineering, Computer Engineering, Programming, or related fields. * 2–3 years of experience in IT Support teams. * Experience in technology companies or participation in software development projects. * Intermediate knowledge of Java Spring Boot, React Native, and Node.js. * Proficiency in PostgreSQL. * Experience using GitHub and/or GitLab. * Experience operating and supporting platforms deployed on Google Cloud Platform (GCP). This opportunity is open to people with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches what we’re looking for, we’ll contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.