IT Area Professional

Description

Job Summary: EY is seeking a technical support professional to resolve incidents and requests related to hardware, software, and mobile devices, contributing to the firm’s success and growth. Key Highlights: 1. Build a unique IT career with a global vision and strong support. 2. Gain experience in corporate technology support and asset management. 3. Work with international teams and enjoy continuous learning opportunities. Location: Santiago Other locations: Primary Location Only Salary: Competitive Date: Aug 10, 2026 **Job description** ------------------- Requisition ID: 1734203 At EY, you’ll have the opportunity to build a career as unique as you are — with a global perspective, strong support, an inclusive culture, and cutting-edge technology to help you become the best version of yourself. We value your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better business world for everyone. Corporate Business Services (CBS) supports key enabling corporate functions that sustain our organization’s strong performance. As a CBS professional, you’ll provide the knowledge, resources, and tools that help EY deliver exceptional client service, succeed in the marketplace, and support EY’s growth and profitability. Key teams within CBS include Finance, Information Technology, Human Resources, Marketing and Communications, Business Development, Risk Management, and Compliance. **The opportunity** EY Technology is seeking a professional to provide on-site and remote technical support to end users, resolving incidents and requests related to hardware, software, mobile devices, and peripherals. This is an excellent opportunity to develop an IT career within a global firm, gaining experience in corporate technology support, asset management, end-user support, and collaboration with international teams — all while enjoying continuous learning opportunities. **Key duties and responsibilities** Provide timely support in a dynamic corporate environment, manage multiple incidents simultaneously, maintain high user satisfaction, ensure proper IT asset administration, and collaborate across technology teams to guarantee operational continuity of services. * Assist with hardware and software deployment for end users (including installation, configuration, and testing of company hardware) * Assist with provisioning and de-provisioning processes, including hardware/software setup for new hires and hardware retrieval from departing employees * Support or coordinate end-user hardware repair and software reinstallation as needed to resolve end-user incidents * Resolve incidents associated with standard company end-user software and hardware, including mobile/portable technologies * Identify root causes and trends of technical issues to prevent future occurrences * Provide after-hours support with minimal supervision for issues escalated from the help desk or supervisor * Support external activities for company-sponsored functions/meetings * Assist with IT-related tasks for office moves, expansions, and relocations * Serve as “remote hands” for other IT functions, such as telecommunications and hosting **Requirements** * Technical higher education degree, execution engineer, or related fields in computing and information technology. * Prior experience in end-user IT support within medium- or large-scale enterprises is desirable. Professional internships will be considered relevant experience for this position. * Proficiency with tools or technologies such as Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), Active Directory, Power Platform, ServiceNow, IT asset management, iOS/Android mobile devices, printers, and videoconferencing equipment. * Familiarity with macOS, Microsoft certifications, ITIL, or other IT support-related certifications is desirable. Strong communication skills, customer orientation, and proactivity are essential. * Intermediate English (B1). **What we’re looking for** Individuals who align with EY’s values, demonstrate integrity and respect for others, recognize the importance of teamwork, and wish to join a company committed to diversity and inclusion. **Join our team!** EY is a global leader providing Assurance, Consulting, Strategy and Transactions, and Tax services, with an integrated network of over 280,000 professionals across 150 countries. Our purpose is to build a better business world for our people, our clients, and our communities. We continuously strive to improve the quality of our services by investing in our people and innovation. Growth, success, and development opportunities at EY are limitless. **EY believes in equal opportunity. Regardless of gender, age, race, color, creed, sexual orientation, or disability, all qualified candidates will be considered in our recruitment processes.**