Help Desk Technician

Description

Job Summary: We are seeking a helpful and organized IT support technician to provide first-level technical support to users, resolving hardware, software, and connectivity issues. Key Highlights: 1. Gain hands-on experience in IT and technical support 2. Develop problem-solving and customer service skills 3. Familiarize yourself with Microsoft 365 and enterprise applications Job Summary We are seeking a **help desk technician**, who is helpful, organized, and technologically knowledgeable, to deliver first-level technical support to users in Maipú. This is an excellent opportunity for individuals interested in IT support, help desk services, technical assistance, information systems, customer service, or information technology. You will assist users in resolving common hardware, software, account, connectivity, and application issues; maintain accurate support records; and escalate more complex issues when necessary. Relevant academic background, technical training, internships, customer service experience, personal technology projects, or other transferable skills are valued. Extensive professional IT experience is not required. Responsibilities Provide first-level technical support to users. Respond to support requests via phone, email, chat, ticketing systems, or other authorized channels. Assist users with common computer, software, account, and connectivity issues. Resolve routine hardware and software problems. Help users with password, login, and account access issues, following established procedures. Create, update, prioritize, and track support tickets. Accurately document technical issues and troubleshooting steps. Escalate complex or unresolved incidents to the appropriate technical team. Assist with configuring computers, workstations, peripherals, and devices. Provide support for installing and configuring authorized software. Help troubleshoot printers, monitors, keyboards, headsets, and other office peripherals. Assist with basic network and connectivity troubleshooting. Provide basic support for email, web applications, and productivity software. Assist users with Microsoft 365 or similar office applications. Follow up with users regarding open incidents and service requests. Help maintain IT support documentation, troubleshooting guides, and knowledge base articles. Assist with technology inventory and equipment records. Provide support for basic testing after system updates or technical changes. Identify recurring technical issues and report them to the relevant team. Communicate technical information clearly and professionally. Follow established information security, data protection, access control, and IT support procedures. Requirements Interest in computing, technology, technical support, or customer service. Proficiency using computers, email, web applications, and common office software. Basic knowledge of hardware and software. Fundamental problem-solving skills. Strong oral and written communication skills. Customer orientation and willingness to assist users. Ability to explain technical information clearly. Strong organizational skills and attention to detail. Willingness to learn new systems, applications, and technologies. Ability to follow technical instructions and established procedures. Capacity to manage multiple routine support requests and priorities. Ability to work independently and collaboratively. Knowledge of Windows, Microsoft 365, incident management systems, networking, or computer hardware is preferred but not mandatory. Technical education or training in computing, networking, systems, electronics, or related fields is preferred but not mandatory. Prior experience in IT support, customer service, technical support, or similar environments is preferred but not mandatory. Prior experience in IT support, customer service, technical support, or similar environments is preferred but not mandatory. Professional internships, academic projects, technical courses, personal technology projects, or other transferable experience will also be considered. Why Work With Us? Gain hands-on experience in IT and technical support. Develop skills for resolving technical problems. Gain experience with incident management and ticketing systems. Work with computers, software, user accounts, peripherals, and office technology. Develop professional customer service and user support skills. Familiarize yourself with Microsoft 365 and common enterprise applications. Learn to troubleshoot basic network and connectivity issues. Gain experience with IT documentation and knowledge management. Work alongside IT support, systems, technology, and operations teams. Develop transferable skills for careers in IT support, help desk, systems support, networking, and technology operations. Gain experience that can lead to roles such as IT Support Technician, Help Desk Analyst, Technical Support Specialist, Desktop Support Technician, or IT Support Engineer. Salary: $650,000 - $850,000 per month Work Location: On-site employment