Technology Operations Assistant

Description

Job Summary: Grid Technology & Business Services Chile SpA is seeking a Technology Operations Assistant to provide daily support for technological and digital operations, collaborating with various teams to ensure efficiency and accuracy. Key Highlights: 1. Gain hands-on experience in technology and digital operations. 2. Develop skills in IT systems, applications, and data. 3. Participate in automation and digital transformation initiatives. Job Summary **Grid Technology \& Business Services Chile SpA** is seeking an organized ***Technology Operations Assistant*** with digital skills and technical aptitude to join our team in Los Ángeles. As a Technology Operations Assistant, you will provide daily support for technology-based business operations, digital platforms, operating systems, reporting, data administration, service requests, and basic technical processes. You will work closely with technology, IT support, digital operations, customer service, project, and business operations teams to ensure the efficiency of systems and operational processes, as well as the accuracy of information. This position is ideal for entry-level candidates or those with limited work experience who are interested in technology operations, IT services, digital operations, enterprise systems, technical administration, or technology-based business services. Responsibilities: Support daily technology and digital operational activities. Monitor assigned operational requests, tasks, and technology-related workflows. Maintain accurate information in approved enterprise and technology systems. Perform routine data entry, validation, reconciliation, and updates. Collaborate on monitoring service requests and operational queues. Maintain operational records, spreadsheets, and digital documentation. Prepare routine reports and dashboards on technology operations. Track assigned KPIs, service levels, deadlines, and pending actions. Provide support for user onboarding to approved technology platforms. Assist users with frequently asked questions regarding enterprise applications and digital systems. Document basic system issues and escalate them to the appropriate technical teams. Provide frontline support for resolving routine platform and application issues. Coordinate technology requests with IT support, systems, operations, and external vendors. Assist with access and user account requests per approved procedures. Support administration of CRM, ticketing systems, workflows, or enterprise systems. Maintain technology asset and equipment information as applicable. Assist with basic software and digital platform configuration. Support technology implementation, updates, and deployment. Assist with User Acceptance Testing (UAT) and system testing as appropriate. Record test results, defects, and pending implementation actions. Maintain digital documentation, procedures, and knowledge resources. Support information management and data quality processes. Collaborate on analysis and preparation of routine operational reports. Support process automation and digital workflow initiatives. Coordinate necessary information for operational meetings and reviews. Comply with applicable cybersecurity, privacy, and information handling procedures. Identify recurring operational or system issues and report them appropriately. Contribute ideas to improve technology processes and operational efficiency. Requirements Technical, professional, or university education in Information Technology, Information Systems, Computer Science, Business Administration, Digital Business, Industrial Engineering, Telecommunications, or a related field is highly valued. Prior experience in technology operations, IT support, digital operations, administration, data management, or business operations is beneficial but not mandatory. Recent graduates and candidates with limited experience are encouraged to apply. Proficiency in computers and digital platforms. Basic understanding of technology-driven business processes. Aptitude for working with spreadsheets, systems, and operational data. Familiarity with Microsoft Excel or Google Sheets. Familiarity with Microsoft 365 or Google Workspace. Basic understanding of IT support and troubleshooting is highly valued. Familiarity with CRM, ERP, incident management, ITSM, or workflow management platforms is highly valued. Basic understanding of user accounts, permissions, and access management is highly valued. Familiarity with Power BI or similar reporting tools is highly valued but not mandatory. Basic knowledge of networks and connectivity is highly valued. Interest in automation and digital transformation is an advantage. Strong attention to detail and data accuracy. Good organizational and time-management skills. Solid analytical and problem-solving skills. Good verbal and written communication skills. Ability to manage multiple tasks and operational priorities. Ability to identify technical issues requiring escalation. Willingness to learn new systems and technologies. Ability to work independently and collaborate effectively with other teams. Candidates meeting most, though not necessarily all, of the requirements are encouraged to apply. Why Join Us? Gain hands-on experience in technology and digital operations. Develop skills in IT systems, enterprise applications, data, and reporting. Gain experience with CRM, incident management systems, workflows, and technology platforms. Strengthen Excel and operational reporting skills. Gain experience in technology implementations and system testing. Learn practical IT service and technology operations processes. Participate in automation and digital transformation initiatives. Work alongside IT, technology, project, customer service, and operations professionals. Develop professional problem-solving and coordination skills. Gain relevant experience in technology and professional services organizations. Participate in continuous process improvement initiatives. Build a career path toward roles such as Technology Operations Coordinator, IT Operations Analyst, Digital Operations Specialist, Business Systems Analyst, or Technology Operations Specialist. Salary: $650\.000 \- $850\.000 per month Work Location: On-site employment