Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant to provide first-level support, resolve technical issues, and develop experience in a collaborative environment. Key Highlights: 1. Development of experience in IT support and user assistance 2. Professional and collaborative work environment 3. Opportunities for learning and professional growth **Technical Support Assistant** **Job Summary:** We are seeking a Technical Support Assistant to join our team in Concepción, Biobío Region. This is an excellent opportunity to gain experience in IT support, user assistance, and technical problem resolution within a collaborative work environment. The selected candidate will provide first-level technical support to users, assisting with hardware, software, connectivity, and digital tools issues. **What you'll do:** * Respond to user technical support requests * Resolve basic hardware, software, and connectivity issues * Diagnose and resolve technological incidents * Install, configure, and maintain computers and peripherals * Support the configuration of systems, applications, and user accounts * Log and track tickets and requests * Provide on-site and remote support as needed * Escalate technical issues requiring specialized assistance * Keep equipment and technology asset information up to date * Assist with basic network and connectivity tasks * Guide users in using tools and applications * Maintain courteous, clear, and solution-oriented communication * Collaborate with the IT team on improvements and operational tasks **Requirements:** * Interest in developing a career in IT support * Basic knowledge of computing, hardware, and software * Ability to solve problems and learn new technologies * Strong interpersonal skills and user orientation * Clear communication and ability to explain solutions * Organization and responsibility * Teamwork capability * Basic proficiency with digital tools * Prior experience in technical support, computing, help desk, or user assistance is preferred * Candidates with varying levels of experience related to the position will be considered **Why work with us:** * Professional and collaborative work environment * Opportunities for learning and technological development * On-the-job training and mentoring * Opportunity to gain experience in IT support and help desk operations * Professional growth opportunities * Participation in technology projects and activities * Service-oriented, learning-focused, and continuously improving team If you are looking for an opportunity to develop your skills in technology and technical support, we invite you to apply now. Salary: $7\.800\.000 per year Workplace: On-site employment