Field Service Technician

Description

Job Summary: The Field Technician Power executes installation and preventive/corrective maintenance projects for equipment, ensuring quality, productivity, and customer satisfaction through expert technical support. Key Highlights: 1. Responsible for the installation and maintenance of electrical equipment. 2. Ensures quality and productivity during technical interventions. 3. Provides expert technical support and addresses customer needs. The Field Technician Power is responsible for executing organizational projects while delivering quality and productivity in both installation and preventive/corrective maintenance of all required equipment and services. Due to their level of experience and technical knowledge, they provide support for any contingency or requirement related to their work area. They respond to the technical needs of assigned customers, ensuring proper execution at the installed base or at customer sites under implementation, thereby safeguarding customer satisfaction. Their top priorities are always personal safety and proper use of PPE, as well as customer service and support. The Field Technician collaborates closely and aligns with departmental roles and supporting areas to ensure that team goals, strategies, and objectives are achieved. They adapt easily to change and understand organizational culture. Responsibilities: * Perform technical tasks assigned by the company according to customer requirements. * Fulfill general customer needs regarding installation, maintenance, and engineering. * Arrive at the designated location, time, and date with required tools to provide technical support to assigned customers. * Improve equipment availability levels by performing required maintenance activities. * Conduct continuous preventive and corrective maintenance on equipment; install equipment, networks, and/or spare parts. * Meet response and repair timeframes aligned with Service Level Agreements (SLAs); minimize system and/or equipment downtime for customers and avoid contractually stipulated penalties or fines. * Support and advise on technical processes related to installation and maintenance of offered products (e.g., equipment). * Respond promptly to customer requests to enable appropriate operational decisions. Ensure control over adherence to scheduled arrival times for planned activities and response times for assigned tasks. * Report any unsafe working conditions and fully comply with company safety procedures. * Use all assigned PPE for each maneuver or activity performed. * Care for and maintain assigned PPE in proper condition.