Healthcare Services Performance Manager

Description

Job Summary: Human Group Health Chile SpA is seeking a Healthcare Services Performance Manager to drive efficiency, consistency, and quality across its healthcare services. Key Highlights: 1. Direct impact on patient performance and experience 2. Development of expertise in service analysis and optimization 3. Growth into higher-level management and operations positions **Job Summary:** **Human Group Health Chile SpA** is seeking a Healthcare Services Performance Manager to drive efficiency, consistency, and quality across its services. The role will focus on results analysis, indicator monitoring, and coordination of initiatives aimed at strengthening patient experience and operational performance in healthcare delivery. **Responsibilities:** * Monitor the performance of various healthcare services and care processes * Analyze indicators related to activity volume, service turnaround times, and patient experience * Identify trends and opportunities to improve operational performance * Coordinate improvement plans with service leads and support teams * Review data on demand, capacity, and resource utilization * Track initiatives designed to optimize service delivery * Analyze recurring patient and user feedback and needs * Facilitate performance reviews with clinical and administrative teams * Support the establishment of performance goals and metrics * Prepare reports, analyses, and recommendations for senior leadership * Evaluate post-implementation results and identify next steps **Requirements:** * Experience in healthcare services, operations, health administration, service management, performance analysis, or related fields * Strong analytical skills and a results-oriented mindset * Ability to work with indicators, reports, and operational data * Capacity to collaborate with clinical, administrative, and care teams * Excellent organizational, communication, and problem-solving skills * Patient-centered orientation and understanding of the importance of efficient care delivery * Proficiency with digital tools, spreadsheets, and management systems * Prior experience in management, performance, or service improvement is valued but not mandatory * A degree in health administration, management, business, engineering, or related disciplines is desirable, though relevant experience may be considered in lieu **Why Join Us:** * Make a direct impact on healthcare service performance * Participate in initiatives focused on improving patient experience * Work cross-functionally with clinical and administrative departments * Develop expertise in service analysis and optimization * Contribute to data-driven and results-based decision making * Advance into senior healthcare management and operations roles Salary: $45\.600\.000 per year Work Location: On-site employment