Front Office Executive - Contact Center (Replacement)

Description

Job Summary: We are seeking a Front Office Executive for our Contact Center to provide comprehensive customer service, resolve inquiries, and promote banking products. Key Highlights: 1. Personal and professional growth within a recognized brand 2. Fosters a high-performance, collaborative, and inclusive environment 3. Opportunities for internal mobility and continuous learning **Request ID**: 271900 "“Join our team! Would you like to become part of an organization with over 35 years in the market, dedicated to improving our customers’ financial situation through complete and innovative solutions? At Scotiabank, our mission is to offer an environment that enables our employees to maximize their potential. By choosing us, you will join a journey of personal and professional growth, driven by a brand that opens the door to this opportunity. " **Scotiabank Chile** is seeking a **Front Office Executive \- Contact Center** **(Replacement)**. The primary objective of this role is to contribute to the overall success of the Contact Center in Chile, ensuring that specific individual objectives, plans, and initiatives are implemented or achieved in support of the team’s business strategies and goals. Ensures all activities are carried out in compliance with current internal standards, policies, and procedures. **Key Responsibilities:** * Deliver comprehensive, timely, and high-quality service to internal and external customers via phone calls, chat, social media, and web requests, ensuring adherence to SLAs and Contact Center protocols. * Resolve, escalate, or refer inquiries, requests, and complaints, ensuring a seamless, customer-centric experience. * Identify business opportunities during each interaction, promoting the sale and adoption of bank products. * Stay up-to-date on regulations, policies, manuals, and bank products, actively participating in mandatory training sessions. * Contribute to achieving departmental goals by meeting personal targets related to service quality, efficiency, and reduction of abandonment rates. * Perform duties in accordance with internal control standards, risk management, regulatory compliance, and anti-money laundering and counter-terrorism financing requirements. * Promote a high-performance, collaborative, and inclusive environment aligned with the bank’s vision, values, and strategy. **At Scotiabank, inclusion is integral to how we do banking.** This application is open in accordance with Law 21\.015\. If you require any reasonable accommodation to participate in the process, please let us know. **Desired Profile** * Technical education in Business Administration or a related field. * Intermediate-level proficiency in computer tools (Word, Excel, and PowerPoint). * Minimum 2 years of experience in a banking call center or similar roles, with knowledge of specialized customer service platforms. * Knowledge of sales and customer service techniques, ideally in high-volume service environments. * Strong commercial skills, with a focus on goal achievement and results generation. * High customer-service orientation, with the ability to deliver approachable, clear, and effective service. * Ability to operate effectively in dynamic environments while maintaining focus on service quality and goal attainment. Location(s): Chile : Metropolitana : Las Condes We are an international, modern, and digital bank. Work-life balance — First bank to reduce working hours to 39 per week! Significant opportunities for internal mobility — We want you to grow and develop professionally! Continuous education and learning — Participate in projects, conferences, and events to build new skills and relevant knowledge. Opportunity to collaborate on projects with teams from other countries, fostering idea exchange. Excellent benefits: Choose your days off, decide how to allocate your bonuses, and access health and education agreements. We are diverse and inclusive. At Scotiabank, inclusion is integral to how we do banking. This application is open in accordance with Law 21\.015\. If you require any reasonable accommodation to participate in the process, please let us know. Don’t hesitate to apply — join this journey and become our next Scotiabanker!”