Customer Service Representative

Description

Job Summary: Friendly, professional, and customer-oriented Customer Service Representative to provide assistance, resolve issues, and coordinate cases in Concepción. Key Highlights: 1. Development of communication and problem-solving skills 2. Gaining experience with CRM platforms and digital support 3. Professional career opportunities in customer service Job Summary **TalkAmericas Customer Solutions Chile SpA** is seeking a friendly, professional, and customer-oriented ***Customer Service Representative*** to join our team in Concepción. As a Customer Service Representative, you will assist customers via phone, email, chat, and other authorized communication channels. You will respond to inquiries, provide accurate information, resolve common issues, maintain customer records, and escalate complex cases to the appropriate internal teams. This position is ideal for candidates with experience in customer service, contact centers, BPOs, retail, hospitality, administration, sales support, or other customer-facing environments. Candidates beginning their careers in customer service are also encouraged to apply. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide friendly, accurate, and professional customer service. Assist customers with common questions regarding services, accounts, orders, requests, or processes. Identify customer needs and provide appropriate information or next steps. Resolve common customer service issues according to established procedures. Monitor open customer requests and follow up promptly. Handle customer complaints professionally and respectfully. Escalate complex, technical, or specialized cases to the relevant team. Coordinate customer requests with operations, administration, technical support, and other departments. Accurately record customer interactions, actions, and outcomes. Update customer information in approved CRM and customer service systems. Create and maintain customer support tickets as appropriate. Assist customers with online services and approved digital platforms. Support routine account and customer information updates. Follow customer verification and information management procedures. Maintain accurate case notes and service records. Prepare routine customer service reports and case summaries. Manage email and chat queues during periods of high customer demand. Identify recurring customer questions and report them to supervisors. Meet established quality and customer service standards. Participate in training, mentoring, and knowledge-sharing activities. Contribute ideas to improve response times, service quality, and customer experience. Requirements Prior customer service experience is valued but not required. Experience in contact centers, BPOs, retail, hospitality, administration, sales support, or similar environments is valued. Strong verbal and written communication skills. Solid interpersonal and customer service skills. Professional, patient, and respectful demeanor with customers. Strong listening and problem-solving skills. Ability to communicate information clearly and accurately. High attention to detail. Strong organizational and time-management skills. Ability to manage multiple customer inquiries and shifting priorities. Comfort communicating via phone, email, chat, and digital platforms. Basic computer and digital communication knowledge. Familiarity with Microsoft Office, Google Workspace, or similar applications is valued. Knowledge of CRM systems, incident management systems, contact centers, or customer service platforms is valued but not required. Ability to handle customer concerns calmly and professionally. Ability to identify when an issue requires escalation. Ability to manage customer and company information responsibly. Willingness to learn new services, systems, and customer service procedures. Ability to work independently and collaborate effectively within a team. Applicants meeting most — though not necessarily all — of these requirements are strongly encouraged to apply. Why Work With Us? Gain hands-on experience in customer service and operations. Develop communication, problem-solving, and customer relationship management skills. Gain experience with CRM platforms, incident management systems, and digital customer support. Work across phone, email, chat, and other customer service channels. Receive structured onboarding training and ongoing skill development opportunities. Collaborate with customer service professionals, operations staff, technical support, and administrators. Strengthen professional communication skills and digital workplace performance. Acquire transferable experience relevant to BPOs, contact centers, shared services, and professional services. Participate in customer experience and service quality initiatives. Build a professional career path toward roles such as Senior Customer Service Representative, Customer Service Specialist, Customer Service Expert, Customer Service Team Leader, or Customer Operations Specialist. Work in a professional, collaborative, and inclusive environment. Salary: $550,000 – $900,000 per month Work Location: On-site employment