Customer Experience Architect

Description

Job Summary: We are seeking a Customer Experience Architect to design and manage the customer journey, optimizing customer experience at Papa Johns Chile. Key Responsibilities: 1. Design and manage the customer journey, identifying opportunities for improvement. 2. Lead cross-functional projects to enhance customer experience. 3. Advise on the design of processes and services that impact the customer. Are you passionate about designing memorable experiences? At **Papa Johns Chile**, we are looking for a **Customer Experience Architect** to drive continuous improvement of our Customer Journey. **Responsibilities:** * Design and manage the customer journey, identifying improvement opportunities across various customer touchpoints * Analyze metrics, studies, and information sources related to customer experience * Design and drive initiatives aimed at optimizing customer experience * Coordinate and support the implementation of improvement projects with various company departments * Evaluate the impact of implemented initiatives using customer experience and performance metrics * Conduct field research and observations to understand customers' real-world experience * Advise various departments on designing processes, services, and initiatives that impact customer experience **Requirements:** * Professional degree in Design, Architecture, Psychology, Commercial Engineering, or a related field. * Postgraduate diploma in Service Design or similar (Desirable) * 3–5 years of experience in Customer Experience, Service Design, Customer Experience Management, Continuous Improvement, or a related field. * Experience leading cross-functional projects * Experience in the food industry, retail, or mass consumer goods * Experience analyzing metrics, preparing reports, or tracking results * Knowledge of Customer Experience principles * NPS and customer experience metrics * Power BI (desirable) * Familiarity with Design Thinking methodologies You are the ingredient we’re looking for!