Job Summary: We are seeking Customer Experience Agents with a service-oriented mindset to handle and manage inquiries, requests, and complaints from merchants via telephone and digital channels, delivering effective solutions and an excellent experience. Key Highlights: 1. Role focused on excellence in customer experience. 2. Opportunity to work with Salesforce and Genesys Cloud. 3. Collaboration with teams to resolve customer requirements. **Job Description** ---------------------- "Join our team at Compraquí de Banco Estado! At Compraquí, we are looking for a Customer Experience Agent. We seek individuals with a service-oriented mindset, customer focus, and experience handling customer requests via telephone and digital channels, who wish to contribute to delivering an excellent experience to our merchants. Job Objective * Timely handle and manage inquiries, requests, and complaints from Compraquí customers via telephone and digital channels, delivering effective solutions and an excellent service experience, thereby contributing to merchant satisfaction and loyalty. Main Responsibilities * Effectively and promptly respond to customer concerns, requests, and issues via phone, email, and social media. * Record, manage, and track cases using Salesforce (SF) and Genesys Cloud. * Collaborate with Agents, Team Leaders, and other departments to resolve customer requests and issues. * Identify recurring issues, gaps, or inefficiencies in service processes and propose improvements. * Support customers with tasks related to activations, validations, POS/QR usage, transactions, settlements, or referrals. * Ensure compliance with defined quality standards, communication protocols, and response time requirements. * Identify complex situations and escalate them promptly according to established procedures. * Provide empathetic, personalized, and solution-oriented customer service. Requirements * Technical or university-level education in customer service, administration, or related fields. * Minimum 2 years of experience in customer service, call centers, help desks, or telephone support. * Preferred experience in financial services, payment methods, acquiring, or technology products (not mandatory). * Proficiency in ticketing or CRM tools such as Salesforce or similar. * Strong familiarity with digital tools and remote service channels. Competencies * Customer Orientation. * Effective Communication. * Collaborative Work. * Problem Solving. If you are interested in joining a dynamic company focused on customer experience and collaborative work, we invite you to apply and become part of Compraquí.**Candidate Requirements** -------------------------- * Minimum 2 years of experience in customer service, call centers, help desks or telephone support. * Technical or university-level education in customer service, administration or related fields. * Strong familiarity with digital tools and remote service channels. * Experience in financial services, payment methods, acquiring, or technology products (not mandatory). This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the position. 2. Check your email. 3. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Welcome to our new Job Opportunities Portal, where you can apply online — faster, simpler, and more engagingly. It is a fully digital process, where you will need to complete/validate your background information, take psychometric assessments, and finally record a video interview. Questions? You’ll have access to online information or a virtual assistant.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
