Call Center Management Analyst

Description

Position Summary: We are seeking a Call Center Management Analyst with a passion for data to measure and optimize tele-sales KPIs in high-impact industries. Key Highlights: 1. Optimize tele-sales performance indicators (KPIs). 2. Create strategic reports for decision-making. 3. Automate recurring reports to optimize time. **Join our team as a Call Center Management Analyst!** -------------------------------------------------------------------- We are looking for an analytical, results-oriented professional to measure and optimize the performance indicators (KPIs) of our tele-sales campaigns. If you are passionate about data and seek a dynamic challenge within high-impact industries (insurance, banking, or retail), this is your opportunity! ### **Your main responsibilities** * Process databases, conversion rates, call durations, and goal attainment (including data normalization and database loading). * Create reports in Advanced Excel or Power BI to facilitate supervisors' decision-making. * Deliver improvement plans to management directly linked to data analysis. * Generate daily, weekly, and monthly reports (management reports, database onboarding, and deposits). * Consolidate information from various business sources. * Meticulously monitor loaded databases, managed databases, and their outcomes. * Prepare detailed sales, contact, effectiveness, and productivity reports. * Automate recurring reports to optimize departmental time. ### **What do you need to apply?** * **Education:** Technical Professional or Bachelor’s degree in Computer Science, Data Analytics, Business Administration, Management Control, or related fields. * **Experience:** Minimum 2 years in similar roles analyzing data, preferably in the call center or tele-sales platform sector. * **Tools:** Advanced Excel required (pivot tables, macros, functions), PowerPoint, and contact center CRMs. Intermediate SQL knowledge for data extraction is highly desirable. * **Skills:** Excellent report management skills and proven experience developing and presenting strategic reports to management and executive leadership. ### **Offer Conditions** You will join a professional team focused on achieving and exceeding commercial goals. * **Compensation:** Market-competitive salary. * **Work Mode:** 100% on-site. * **Location:** Downtown Santiago, Metropolitan Region.