Administrative Control Tower Agent - Valparaíso

Description

Job Summary: We are seeking an Administrative Control Tower Agent for Blue Express to assist, support, and monitor the courier fleet and commercial assistants, ensuring continuity and efficiency of the distribution process. Key Highlights: 1. Key role in last-mile logistics operations 2. Real-time monitoring and resolution of contingencies 3. Ensuring continuity and efficiency of the distribution process Join Blue Express, a leader in last-mile delivery! ✨ At Blue Express, we are looking for our next Administrative Control Tower Agent (Distribution \- Regions). You will be a key piece at the heart of our logistics operation, responsible for assisting, supporting, and monitoring our courier fleet and commercial assistants so that every shipment reaches its destination flawlessly. Your primary objective in this role will be to ensure continuity and efficiency of the distribution process, guaranteeing service-level compliance through constant monitoring and proactive support to field teams. **Main Responsibilities:** **Route Management:** Ensure all routes are correctly available in the tracking system to guarantee adherence to the daily plan. **Real-Time Monitoring:** Monitor the progress of the courier fleet, detect deviations, and contact drivers to manage execution reports. **Contingency Resolution:** Assist couriers with unexpected events en route, providing agile solutions to complete deliveries and validating exceptions. **Control and Improvement:** Report deviations and identify opportunities for improvement in last-mile operations, always ensuring compliance with established protocols. **Commercial Support:** Support commercial assistants and couriers in managing complex cases or unfamiliar deliveries. We are a market-leading company in logistics and distribution, committed to delivering the best service to our customers and helping them achieve their goals and dreams to accelerate their growth. Within our culture, we have integrated values and pillars to meet the needs and challenges of our customers and the market, aiming to provide the best solutions in distribution, transportation, logistics, and international trade services. Thus, our goal is to make e-commerce increasingly accessible and satisfying for everyone—and we believe you can help us achieve it! Requirements What do we expect from you? ✨ **Education:** Graduate of Business Administration Technician, Logistics Technician, or a related program. **Experience:** At least 2 years of general work experience, including 1 year or more in similar roles within logistics or control functions. **Technical Knowledge:** Basic-to-intermediate proficiency in Excel. **Key Skills:** Customer service experience and vocation, including complaint management and service delivery. **Availability to work day shift:** Monday and Tuesday from 08:00 to 18:00 hrs; Wednesday to Friday from 08:00 to 17:00 hrs. **Availability to work afternoon shift:** Monday and Tuesday from 12:00 to 22:00 hrs; Wednesday to Friday from 12:00 to 21:00 hrs. Benefits **Benefits:** ️ Your peace of mind is our priority: Life insurance, supplementary health insurance, catastrophic insurance, and dental insurance to protect you and your loved ones. Great partnerships, great opportunities: Access exclusive benefits with leading telecommunications, internet, energy, banking, and ISAPRE companies. Because your health matters to us: Pharmaceutical agreement with preferential pricing to make self-care more affordable. We promote your holistic well-being: Talks and workshops designed to enhance your quality of life and personal development. Continuous growth: Agreements with academic institutions and internal training opportunities to support your ongoing development. We celebrate with you: Two bonuses per year to accompany you during special moments. ⏰ Flexibility tailored to you: Flexible working hours promoting balance between your professional and personal life. ✨ And much more! All applications are subject to Law 21\.015, building an \#inclusive and \#tolerant environment day by day where everyone is welcome. If you require accommodations to participate in our selection process, please indicate so in the questions section.