Junior Support Analyst

Description

Job Summary: This role seeks a professional to follow up on and resolve service requests, ensuring customer satisfaction through timely consultation and follow-up. Key Responsibilities: 1. Ensure customer satisfaction through consultation and solutions. 2. Collaborate in improving products and services. 3. Maintain the customer service database up to date. **Company Description:** Allendes Hermanos is a company founded by Patricio Allendes Ramírez, Nelson Allendes Ramírez, and Patricio Allendes Orellana; the first two established the partnership in 1975, initially dedicated to selling domestic fruits. It was there that Allendes Hermanos was born, and the company was formally incorporated in 1978. In 1982, Mr. Patricio Allendes Orellana joined, foreseeing the growing importance of pet care in our country—both physically and nutritionally—while continuing to sell legumes, grains, and cereals. Thus began a new phase for Allendes: pet food sales. Over time, thanks to constant innovation, the company has consolidated its position as the largest market distributor in the country, with coverage extending from Arica to Chiloé Island. Today, we are a holding company encompassing the retail store Pawal, Social Vet Clinic, and Extruder **Job Mission:** Follow up on and resolve service requests to ensure customer satisfaction. **Job Responsibilities:** * Handle customer service requests by providing consultation and solutions via appropriate communication channels. * Follow up with customers to ensure timely resolution of requests. * Maintain an updated database containing information on issues, requests, and technical solutions, ensuring compliance with customer service standards. * Collaborate with product, sales, and marketing teams in researching and improving products and services. **Requirements:** **Education:** Sales Administration; Commercial Engineering; Business Administration; Public Relations **Experience:** 1\+ years in customer support **Knowledge:** Ticket tracking, Database management **Software:** Helpdesk (Zendesk, Freshdesk or similar), Project management (Asana, Jira, or similar) **Offer Conditions:****Benefits:** * Life insurance * Dental insurance * Health insurance * Financial loans * Product discounts * Meal subsidy * Birthday leave