Junior Support Analyst

Description

**Company Description:** Allendes Hermanos is a company formed by Patricio Allendes Ramírez, Nelson Allendes Ramírez, and Patricio Allendes Orellana. The first two began in 1975 with a partnership dedicated to selling the country's produce. This marked the birth of Allendes Hermanos; by 1978, the company was formally established. In 1982, Don Patricio Allendes Orellana joined, foreseeing the change that would occur in our country regarding the care people provide to their pets, both physically and nutritionally, while continuing the sale of legumes, grains, and cereals. Thus began a new stage for Allendes: the sale of pet food. Over time, thanks to constant innovation, the company has become the largest distributor in the national market, covering areas from Arica to Chiloé Island. Today, we are a holding company that includes the retail store Pawal, Clinica Social Vet, and Extruder. **Job Mission:** To follow up on and resolve service requests to ensure customer satisfaction. **Job Responsibilities:** * Handle customer service requests by providing advice and solutions through appropriate communication channels. * Follow up with customers to ensure timely resolution of requests. * Keep the database updated with information on issues, requests, and technical solutions, ensuring compliance with customer service standards. * Collaborate with product, sales, and marketing teams in researching and improving products and services. **Requirements:** **Education:** Sales Administration; Commercial Engineering; Business Administration; Public Relations **Experience:** 1+ years in customer support **Knowledge:** Ticket tracking, Database management **Software:** Helpdesk (Zendesk, Freshdesk or similar), Project management (Asana, Jira, similar) **Offer Conditions:****Benefits:** * Life insurance * Dental insurance * Medical insurance * Financial loans * Product discounts * Lunch subsidy * Birthday day off