Job Summary: This role drives ContactCenter campaigns through data analysis, cross-departmental collaboration, and performance tracking to generate business value. Key Responsibilities: 1. Generates and drives ContactCenter campaigns through data analysis. 2. Proposes, develops, and measures initiatives that generate value for the channel. 3. Develops analytical assets to identify audiences with higher propensity toward the product. **Job Description** ---------------------- Generates and drives campaigns and actions in the ContactCenter channel through data analysis, cross-departmental collaboration, and performance tracking. 1\. Analyze data and interpret results to support strategic decision-making. 2\. Propose, develop, and measure initiatives that generate value for the channel. 3\. Proactively participate in cross-departmental meetings for initiative development and execution. 4\. Develop, implement, and continuously improve lead orchestration data processes, ensuring maximization of incremental value. 5\. Generate analytical assets to identify audiences with higher propensity and affinity toward the product/channel. 6\. Continuously monitor performance outcomes and identify new business opportunities. **Candidate Requirements** -------------------------- * Industrial or Commercial Engineer degree * 0–2 years of prior experience * Proficiency in SQL, Python, and Excel * Knowledge of statistics and predictive Machine Learning models is desirable * Experience with visualization tools such as Tableau, Looker, or Power BI is desirable * Experience with cloud platform technologies (e.g., Google Cloud Platform) is desirable * Strong analytical capability and business-results orientation This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate across 9 countries and comprise five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves and deliver the best shopping experience at every touchpoint with us. **Our Benefits** ----------------------- * 5 Quality-of-Life Days \+ Genial Afternoon for wellbeing and disconnection. * Mental health programs, psychological support, and holistic wellbeing initiatives. * Complementary health insurance. * CMR employee discount across the entire Falabella ecosystem. * Seasonal clothing gift cards annually. * Gift cards and financial benefits on key dates. * Access to internal promotions, partnerships, and discounted purchases. * Option to take unpaid leave periods, based on personal needs.