Position Summary: We are seeking a passionate Category Manager - Customer Experience who is dedicated to delighting and retaining customers through distinctive experiences that strengthen the brand connection. Key Highlights: 1. Lead the coordination and implementation of in-store activations and experiences. 2. Participate in the planning and execution of commercial campaigns and events. 3. Manage relationships with agencies, production companies, and internal teams. **Job Description** ---------------------- \#WeAreGrupoFalabella — we want to inspire you with innovation, commitment, exciting challenges, and above all, a fun and highly collaborative work environment! If you are passionate about customer experience and creating memorable experiences, and motivated by your professional development and learning, this opportunity is for you! At Falabella Retail, we are looking for a Category Manager - Customer Experience! What is the mission of this role? To delight and retain our customers by developing and implementing distinctive experiences that strengthen the brand connection and generate a positive impact on their shopping experience. Responsibilities: * Lead the coordination, operation, and implementation of activations and experiences in Falabella stores and strategic spaces. * Participate in the planning and execution of the company’s key commercial campaigns and events. * Coordinate initiative development with agencies, production companies, and internal teams, ensuring proper execution. * Manage relationships with stores, business lines, and support areas to ensure the success of each activation. * Monitor performance indicators, participant flow, and results associated with implemented experiences. * Participate in creative meetings and contribute to building innovative proposals that differentiate the customer experience. * Ensure compliance with brand standards and guidelines defined for each initiative. **Candidate Requirements** -------------------------- * Degree in Commercial Engineering, Business Administration, Event Production, Advertising, or Design * Minimum 1 year of experience in retail * Intermediate Excel proficiency (mandatory) * Basic English (desirable) * Curiosity, agility, and enthusiasm for proposing new ideas and initiatives. This opportunity is open to people with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches what we’re looking for, we’ll contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and as One Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch, innovate, take risks, and create opportunities — enabling us to stay at the forefront and continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
