Key Account Manager/Project

Description

Job Summary: We are seeking a freelance Key Account Manager to manage key accounts, coordinate services, ensure quality, achieve commercial goals, and maintain strong client relationships. Key Highlights: 1. Manage operations and ensure compliance with quality standards 2. Build and maintain trust-based relationships with key clients 3. Identify upselling and cross-selling opportunities We are looking for a **Key Account Manager / Freelance, working on a project basis.** **Responsibilities** * Deliver exceptional customer service by coordinating service execution across multiple jurisdictions. * Manage operations to ensure proper processing of offered services. * Ensure adherence to timelines, procedures, and quality standards, contributing to continuous improvement. * Achieve assigned commercial targets and maintain strong client relationships. **Key Functions** * Strategic account management: develop action plans aligned with client and organizational objectives. * Long-term relationship building: build and maintain trust-based relationships with key clients. * Opportunity identification: upsell and cross-sell additional products/services. * Internal coordination: serve as the central point of contact between clients and internal departments (marketing, sales, service). * Analysis and reporting: prepare profitability, satisfaction, and key performance metric reports. * Representation and support: act as the primary client contact and support point. **Skills and Competencies** * Effective communication and persuasion. * Negotiation and conflict resolution. * Strategic vision and results orientation. * Organization and project management. * Analytical ability and data-driven decision making. **Education and Experience** * Technical or university degree in finance, sales, or business administration. * Complementary commercial courses (ideal). * Prior experience in sales, customer service, or account management roles. **Work Modality** * Freelance, on a defined project basis. * Issuance of professional service invoice.