Customer Success Manager

Description

Summary: This role involves strengthening partnerships to increase retention and driving business growth with global brands and enterprises. Highlights: 1. Opportunity to showcase relationship-building and portfolio management skills 2. Lead post-deal partner management for high-value restaurant partners 3. Act as the voice of the customer to internal teams **About the Role** The Customer Success Manager role is a fantastic opportunity to showcase your relationship\-building and portfolio management skills within an assigned territory. This role focuses on post\-sales management of Global brands and Enterprises, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As a Customer Success Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats. **What the Candidate Will Need / Bonus Points** \- What the Candidate Will Do \- * Lead post\-deal partner management for a high\-value, high\-potential portfolio of restaurant partners. * Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value. * Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf. * Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations. * Conceive, design, and lead growth initiatives with restaurant partners, working cross\-functionally with Uber's internal teams to drive projects to completion. * Set, track, and report on performance metrics, and conduct business reviews with partners. \- Basic Qualifications \- * 1\-3 years of experience, ideally in a similar role. * Confidence in making data\-driven decisions and applying sound business judgment. * Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results. * Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities. * A proactive, resourceful, and go\-getter attitude; this team moves fast and operates in dynamic environments. * Ability to work independently with minimal oversight. * A willingness to work hard, dive into details, and closely collaborate with our highest\-value partners. * Experience in customer\-facing roles with a proven track record of achieving business targets or meeting quotas. \- Preferred Qualifications \- * Proficiency in English. * SQL knowledge is a plus.