Customer Success Executive

Description

Summary: Seeking a Customer Success Executive to manage a global portfolio of tech-touch accounts, focusing on retention and renewals through proactive engagement and strategic outreach. Highlights: 1. Manage a global portfolio of primarily tech-touch accounts 2. Own the end-to-end renewal process 3. Opportunity to shape tech-touch strategy **Role Overview** We’re looking for a Customer Success Executive to own a portfolio of smaller, globally distributed accounts, with a strong focus on retention and renewals. This role is responsible for ensuring customers remain engaged, supported, and positioned to renew. You will manage a growing, primarily tech\-touch portfolio, combining structured outreach with targeted human engagement at key moments in the customer lifecycle. Strong written and spoken English is essential, as you will be working with international customers. Over time, there is an opportunity to help shape and evolve our tech\-touch strategy, improving how we scale Customer Success across lower\-touch segments. **Key Responsibilities** * Manage a portfolio of smaller, primarily tech\-touch accounts globally * Own the end\-to\-end renewal process for assigned accounts * Drive proactive renewal conversations and secure on\-time renewals * Monitor account health, usage, and engagement signals * Execute structured outreach campaigns to drive engagement and reduce churn * Identify churn risks early and implement retention plans * Maintain accurate forecasting and renewal tracking * Collaborate with Sales, Support, and Project Management where required * Contribute ideas to improve automation, lifecycle touchpoints, and tech\-touch strategy over time **What Success Looks Like** * Strong renewal rate across assigned portfolio * Low churn within tech\-touch segment * High renewal hygiene (early engagement, no surprises) * Clear visibility on risks and mitigation plans * Increasingly scalable and structured tech\-touch motions **Submit the English version of your resume** **Skills \& Experience** **Essential:** * 2\+ years’ experience in Customer Success, Account Management, Business Development or similar client\-facing roles * Proven experience owning or supporting renewals \- Confident running renewal conversations and handling objections * Strong written and spoken English (global\-facing role) * Highly organised with strong attention to detail * Proactive communicator **Desirable:** * Experience in service\-led or professional services environments * Exposure to tech\-touch / lifecycle / automated CS programs * Experience using Customer Success Platforms (ideally Gainsight)