Customer Service Representative

Description

Job Summary: We are seeking a professional, friendly, and customer-oriented Customer Service Representative to provide frontline assistance, resolve routine issues, and coordinate complex cases. Key Highlights: 1. Customer support via telephone, email, chat, and digital channels 2. Resolution of inquiries, follow-up, and coordination with internal teams 3. Development of customer service experience and CRM platform proficiency Job Summary **Toanto Group Business \& Technology Services Chile SpA** is seeking a professional, friendly, and customer-oriented ***Customer Service Representative*** to join our team in Los Ángeles. As a Customer Service Representative, you will provide frontline assistance to customers via telephone, email, chat, and authorized digital channels. You will respond to inquiries, resolve routine service issues, maintain accurate customer records, follow up on requests, and coordinate complex cases with the appropriate internal teams. You will work closely with customer service, commercial operations, technical support, administration, and digital services teams to deliver efficient and positive customer experiences. This position is ideal for entry-level candidates and those with limited work experience who are interested in customer service, BPO, contact centers, business services, technical support, or customer care operations. Responsibilities: Respond to customer inquiries via telephone, email, chat, and authorized digital channels. Provide friendly, professional, and timely customer assistance. Identify customer needs through effective questioning and active listening. Provide accurate information about the company’s authorized services and processes. Resolve routine customer inquiries during the initial interaction whenever possible. Create and update customer service cases. Maintain accurate customer contact and account information. Record customer interactions and outcomes in CRM systems. Monitor open cases and perform appropriate follow-up. Assist customers with routine questions regarding their accounts and services. Provide basic assistance with approved digital and online platforms. Support routine account information updates. Coordinate customer requests with technical support and operations teams. Escalate complex technical, billing, contractual, or service-related issues. Handle routine customer complaints professionally and respectfully. Follow established procedures for complaints and escalation. Monitor shared email, chat, and customer service queues. Maintain clear and accurate case notes. Assist with customer onboarding and service administration as needed. Support routine order or service request processing. Assist with customer documentation. Maintain Excel spreadsheets and service records. Prepare basic customer service reports. Work toward achieving established response time and service quality goals. Support customer satisfaction and feedback activities. Follow customer verification, privacy, and information security procedures. Participate in customer service training and quality reviews. Identify recurring customer concerns and communicate them to supervisors. Contribute ideas to improve customer experience and service efficiency. Requirements: Completed secondary education or equivalent qualification. Prior experience in customer service, contact centers, BPO, retail, hospitality, sales, administration, or customer support is valued but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and individuals with no prior customer service experience are encouraged to apply. Strong customer service orientation. Professional, patient, and respectful communication style. Good verbal and written communication skills. Excellent active listening ability. Strong interpersonal and problem-solving skills. Comfort communicating via telephone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365 is preferred. Knowledge of CRM systems, incident management systems, or customer support platforms is preferred. Good organizational and time management skills. High attention to detail. Ability to maintain accurate customer records. Ability to manage multiple customer requests simultaneously. Ability to remain professional when dealing with dissatisfied customers. Ability to identify cases requiring escalation. Ability to handle customer information responsibly. Willingness to learn new technological platforms and company procedures. Candidates meeting most, though not necessarily all, requirements are encouraged to apply. Why Work With Us? Gain practical and professional customer service experience. Develop telephone, email, chat, and digital support skills. Acquire hands-on experience using CRM and customer service platforms. Strengthen communication and problem-solving abilities. Develop customer relationship management skills. Learn technology-based business services. Collaborate with customer service, technology, operations, and administration teams. Build relevant experience for BPO and shared services environments. Participate in customer experience and service quality initiatives. Enhance Excel, reporting, and administrative capabilities. Receive opportunities to develop broader customer operations competencies. Build a professional career path toward roles such as Customer Service Specialist, Senior Customer Service Representative, Customer Support Specialist, Customer Operations Coordinator, or Customer Service Team Leader. Salary: $550.000 – $750.000 per month Work Location: On-site employment