BOOKINGS

Description

Position Summary: This role efficiently, accurately, and promptly manages and registers accommodation bookings, delivering friendly and professional service to ensure a seamless customer experience. Key Highlights: 1. We welcome you just as you are. 2. Support to grow and learn every day. 3. Opportunity to develop your talent globally. Company Description Why work for Accor? We are much more than a global leader. We welcome you just as you are, and you can find a job with a brand that matches your personality. We support your growth and learning every day, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine hospitality of tomorrow. Discover the life awaiting you at Accor—visit https://careers.accor.com/ Job Description PRIMARY OBJECTIVE OF THE POSITION To efficiently, accurately, and promptly manage and register accommodation bookings, ensuring a seamless customer experience. To deliver friendly and professional service across multiple channels, resolving inquiries and providing clear information. To maintain up-to-date availability in systems and coordinate with operational departments. To support optimization of hotel occupancy. To contribute to customer satisfaction from the first point of contact. MAIN DUTIES AND RESPONSIBILITIES * Answer the telephone promptly and courteously, providing guests with information about hotel operations. * Respond to booking requests via telephone and internet, verify availability in the system, process individual and group reservations, and inform guests of details such as daily rate, apartment type, hotel opening hours, etc. * Verify floor availability for the unit in the system, taking into account actual hotel conditions, to avoid discrepancies between reservations and occupied floors. * Open accounts in the system, entering data such as rooming list, payment method, terms, etc. * Track and file reservations, services, "house use", and guaranteed "no-show" reservations. * Close accounts upon group departure, verify correct invoice issuance and other required data. * Provide service and support to corporate clients, travel agencies, and tour operators, clarifying doubts and guiding them on basic hotel operations. * Be responsible, during your shift, for resolving any reservation-related issues. * Share guest preferences with the Front Office team so the ACDC can be updated to personalize products and services for each guest and make every stay extraordinary. * Follow guidelines provided by supervisors regarding selective waste collection and consumption of water, energy, and cleaning products to meet environmental goals. * Achieve departmental targets: Actively contribute to achieving departmental objectives through efficient execution of assigned tasks, aligned with established strategic and operational guidelines. * Participate in mandatory and developmental training: Attend and complete all company-required training sessions to maintain and strengthen competencies essential for the role. * Collaborate with other departments to ensure operational continuity: Provide support to other departments as needed, ensuring smooth processes and uninterrupted organizational operations. * Perform other specific duties as required by the department/hotel. Requirements REQUIREMENTS: EDUCATION Desirable: Higher education in Hospitality, Tourism or related field Minimum: Completed secondary education Courses: Customer Service PERSONAL CHARACTERISTICS REQUIRED: * Organization * Discretion * Attention to detail Additional Information We are much more than a global leader. We welcome you just as you are, and you can find a job with a brand that matches your personality. We support your growth and learning every day, ensuring your work gives purpose to your life, so that, during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine hospitality of tomorrow. Discover the life awaiting you at Accor—visit https://careers.accor.com/ Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and globally! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives, such as Planet 2 Diversity and Inclusion at Accor means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purpose-driven employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so we can take them into consideration. Rotating Shifts Fixed-Term Contract Meal allowance and transportation allowance