Position Summary: We are looking for a professional to respond to incidents, track pending operations, keep customers informed, and advise on requests using negotiation techniques. Key Responsibilities: 1. Respond to assigned incidents and manage cases. 2. Track pending operations. 3. Advise on and manage customer requests, applying negotiation techniques. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance experts, legal specialists, data scientists, developers, engineers, and designers. **We have a new opportunity for you!** What are we looking for? 1. Respond to assigned incidents within defined timeframes and accurately. (Modifications, case management, timely responses to customers.) 2. Track operations pending due to lack of information or pending resolution (e.g., rejected operations). 3. Keep customers informed about the status of their requests. 4. Advise on and manage customer requests. 5. Apply negotiation techniques. *If you enjoy challenges and being part of a major company, don’t hesitate to apply.*