Reservation Supervisor

Description

Job Summary: Autre Voyage Travel Services Chile SpA is seeking an organized and proactive Reservation Supervisor to coordinate daily activities, support the team, and ensure accurate and professional service. Key Highlights: 1. Develop experience in supervision of reservations and travel operations. 2. Acquire valuable skills in reservation management and team coordination. 3. Work in a collaborative, professional, and customer-focused environment. Job Summary **Autre Voyage Travel Services Chile SpA** is seeking an organized, customer-service-oriented, and proactive **Reservation Supervisor** to join our travel services team in Temuco. As the Reservation Supervisor, you will coordinate daily reservation activities, support the reservation team, supervise reservations and customer requests, and contribute to ensuring travelers receive accurate, timely, and professional service. You will work closely with reservation staff, customer service personnel, travel operations teams, suppliers, hotels, carriers, and management to coordinate reservations, resolve service issues, maintain accurate reservation records, and facilitate seamless travel arrangements. This position is ideal for candidates with experience in reservations, travel services, tourism, hospitality, customer service, reservation operations, contact centers, or similar customer-facing environments. Candidates with strong reservation or customer service experience who are ready to assume a supervisory role are also encouraged to apply. Responsibilities Supervise and coordinate daily reservation activities. Provide practical guidance and support to reservation team members. Respond to customer inquiries via telephone, email, and other authorized communication channels. Coordinate new reservations, reservation modifications, cancellations, and customer requests. Monitor reservation queues, pending requests, deadlines, and follow-up activities. Review reservation information to verify accuracy and completeness. Coordinate travel preparations with hotels, transportation providers, tour operators, and other authorized suppliers. Provide customers with clear information regarding reservations, availability, booking conditions, and travel services. Assist with more complex reservation requests and customer service issues. Support resolution of reservation discrepancies, schedule changes, and service disruptions. Escalate specialized or complex matters to the relevant manager or service provider. Oversee reservation workflows and assist in distributing workload across the team. Maintain accurate records of reservations, customers, suppliers, and services. Support team planning and daily operational coverage as needed. Prepare reservation reports, reservation summaries, spreadsheets, and operational updates. Keep information up-to-date in authorized reservation, CRM, and customer service systems. Coordinate communication among reservations, customer service, travel operations, suppliers, and management. Support onboarding, training, and knowledge sharing for reservation colleagues. Monitor customer feedback and identify recurring reservation or service issues. Contribute to improving reservation procedures, customer experience, and operational efficiency. Requirements Prior experience in reservations, travel services, tourism, hospitality, customer service, reservation operations, contact centers, or similar environments is valued. Excellent customer service and communication skills. Strong organizational and time management skills. Ability to coordinate multiple reservations, customer requests, and shifting priorities. High attention to detail and ability to maintain accurate records. Strong problem-solving and follow-up skills. Comfort managing customer concerns and more complex reservation requests. Proficiency with computers, email, spreadsheets, reservation platforms, and common business applications. Knowledge of reservation systems, CRM, travel booking systems, property management, or customer service is valued but not mandatory. General knowledge of travel reservations, accommodation, transportation, tourism, or hospitality is valued. Ability to communicate professionally with customers, colleagues, suppliers, and service providers. Comfort providing practical guidance and support to other team members. Ability to work independently and collaboratively in a service-oriented environment. Previous experience in supervision, senior reservations, team leadership, or mentoring is valued but not required for candidates aiming to progress into supervision. Willingness to learn new reservation platforms, travel products, and operational processes is required. Relevant academic education, professional training, or equivalent practical experience will be considered. Candidates meeting most, though not all, requirements are encouraged to apply. Why Work With Us? Develop experience in supervision of reservations and travel operations. Acquire valuable skills in reservation management, customer service, team coordination, and travel operations. Work with modern reservation, CRM, and customer service platforms. Access hotels, transportation providers, tourism partners, and other travel services. Receive structured onboarding and continuous professional development. Strengthen leadership capabilities through team support, coaching, and workload coordination. Collaborate with reservation, customer service, operations, supplier, and management teams. Contribute ideas to improve reservation processes and traveler experience. Develop transferable skills to advance into roles such as Reservation Manager, Travel Operations Supervisor, Customer Service Manager, and Travel Operations Manager. Work in a collaborative, professional, customer-focused, and inclusive environment. Salary: $1\.100\.000 \- $1\.650\.000 per month Work Location: On-site employment