Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, our core values—Demonstrate Care, Do the Right Thing, and Win as a Team—guide everything we do. We are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers. **Your Responsibilities** * Comply with and enforce regulations and standards set by the Civil Aviation Authority, NP Concession, and Swissport. * Know and apply SWP and airline Operational and Emergency Procedures. * Maintain a valid airport credential, TICA No. 5 certification, and jetway operator authorization. * Accurately record and sign attendance at the start and end of each shift. * Master operations related to check-in, Lost & Found, and ticketing. * Deliver required materials to arrival areas and boarding gates according to client requirements. * Greet passengers courteously, maintain eye contact, and always smile. * Fulfill the following operational duties: * Perform any function as required (check-in, Lost & Found, and ticketing). * Ensure the highest level of efficiency in carrying out assigned tasks. * Possess all required technical authorizations and competencies for performing your duties. * Ensure strict compliance with all operational, safety, and quality standards defined by the company, clients, and relevant regulatory bodies. * Efficiently communicate flight-related information. * Ensure compliance with internal Hygiene and Safety provisions. * Ensure ongoing technical training for personnel under your supervision. * Stay updated on procedures specific to each client and Swissport. * Stay updated on procedures specific to each client and the company. * Coordinate with the Training Department to ensure all necessary training is provided to guarantee high performance among your team. * Attendance recording. * Keep your workplace, company facilities, and assigned equipment clean and orderly. * Efficiently communicate operational information to the Flight Supervisor and/or Manager. * Be available for unexpected situations; support various authorized functions (e.g., flight delays and/or complex operations). * Execute assigned tasks with high-quality outcomes. * Maintain appropriate personal appearance upon starting your work shift (e.g., shaved, groomed hair, makeup, clean and ironed uniform). * Fulfill responsibilities outlined in the Station’s QHSE Management System Manual and other manuals under your responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Your Profile** * Technical degree in tourism or a related field. * Computer literacy. * Familiarity with airline systems. * Minimum 80% pass rate for training courses delivered by SWP and clients. * English proficiency; additional language skills desirable. * Proactive, responsible, honest, organized, committed, and capable of working under pressure and in teams. **What We Offer** * Transportation, subject to conditions at each airport. * Uniform. * Life insurance. * Compensation fund benefits. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.