### **IT Support Manager** **Position Objective:** The **IT Support Manager** is primarily responsible for ensuring an **agile, efficient, and user-oriented support service**, guaranteeing the continuity of technological services in administrative and operational environments within the organization. This role will be in charge of **leading and strengthening the support team**, coordinating incident resolution, and optimizing user assistance, directly contributing to the company's technological performance. **Main Responsibilities:*** **Team Leadership:** Lead and supervise the IT Support team, ensuring optimal response times and effective user support. * **User Support Management:** Coordinate and optimize support for internal users, ensuring that issues are resolved quickly and effectively, providing a high-quality support experience. * **System Maintenance and Operation:** Manage preventive and corrective maintenance of hardware and software, guaranteeing security, stability, and functionality of technological systems. * **Technology Improvements and Updates:** Coordinate the implementation of technological upgrades, ensuring compliance with security standards and operational continuity. * **Inventory Management:** Supervise and control the inventory of technological assets, ensuring their proper allocation, renewal, and updating. * **Process Standardization and Efficiency:** Implement and optimize operational procedures based on best ITIL practices, ensuring support service efficiency. * **Innovation and Continuous Improvement:** Collaborate on optimization projects within the technology area, ensuring the adoption of new tools and methodologies that enhance user support. **Requirements to Apply:*** **Residence:** Antofagasta City, Chile. * **Academic Background:** University degree in Computer Engineering, Network and Communications Technician, or related field. * **Experience:** Minimum of **2 years leading IT support teams**, with a strong focus on internal user issue resolution and support. * **Technical Skills:** Advanced knowledge of systems and technologies such as **user support, network administration, Active Directory, cybersecurity, IT asset management (ITAM), ITIL, ITSM**, and monitoring tools like **Nagios, Zabbix, or SolarWinds**. * **Personal Competencies:** Effective communication skills, service orientation, team management ability, work under pressure, and task prioritization. * **Additional Requirements:** Valid driver's license (mandatory) and spoken and written English (desirable). **We Offer:*** **Professional Development:** Opportunity to join an established and growing company, participating in strategic technology projects. * **Job Stability:** Stable working conditions and competitive corporate benefits. **Compensation:** Compensation will be determined based on the candidate's experience and expectations. Transparent discussions will be held during the selection process. The most important factor will be **motivation for the challenge**, with other conditions being negotiable. If you meet the geographical and professional requirements, we look forward to your application.