**Level 2 Technical Support (3 vacancies)** **IT Programming Technicians – Systems Developers and Analysts** ========================================================================================================================================= ### **CONTACT INFORMATION** **Company:** Bc Consultoría e inversiones Spa **Economic activity:** Advertising services provided by companies **Company Description:** We are an IT consultancy with expert staff across various technology domains. ### **DESCRIPTION** \&\#128295; Level 2 Technical Support ? Intermediate/Advanced English \&\#128205; Hybrid work model (2 days per week on-site) \&\#128196; Indefinite-term contract \&\#128722; Experience in Retail, Logistics, Infrastructure, and eCommerce. Do you have experience delivering technical support in demanding, high-volume environments? Are you motivated to resolve complex incidents, work with eCommerce platforms, and support retail and logistics operations? Then this opportunity is for you! \&\#10024; Your Role You will join the technology team, ensuring operational continuity of business systems and platforms. You will deliver Level 2 support to resolve incidents, analyze root causes, and support infrastructure and network improvements. \&\#128269; Responsibilities Handle and resolve Level 2 incidents and support requests. Monitor and ensure availability of critical infrastructure, networks, and platforms. Provide support for retail, logistics, and operations systems. Manage incidents on eCommerce platforms (catalog, orders, integrations). Escalate and coordinate with specialized teams when required. Document solutions, procedures, and best practices. Maintain fluent communication with internal teams (intermediate/advanced English). \&\#129513; Requirements Prior experience as a Level 2 Technical Support Technician. Knowledge of networking, infrastructure, and troubleshooting. Experience in retail, logistics, or high-operation environments. Proficiency and knowledge of eCommerce platforms. Intermediate–advanced English (ability to communicate effectively in writing and during basic meetings). Hybrid work model: on-site attendance twice per week. \&\#127873; We Offer Indefinite-term contract from day one. A collaborative environment with a focus on continuous improvement. Participation in high-impact technology projects. Metropolitan Region, Huechuraba 12/12/2025 \- 02/01/2026 CLP 1,360,001 \- 1,510,000 Full-time ### **REQUIRED QUALIFICATIONS** **Education level:** **Experience:** 2 years ### **CHARACTERISTICS** **Contract type:** Indefinite-term contract **Position level offered:** Technician **Source of job posting:** Job fair **Professional practice internship opportunity:** No