**IT Support Engineer (1 vacancy)** **Software Developers and Systems Analysts \- Computer Programming Technicians** ============================================================================================================================================ ### **CONTACT INFORMATION** **Company:** ACL (Aplicaciones Computacionales) **Business activity:** Computer consulting activities and computer facility management ### **DESCRIPTION** At ACL, a leading provider of technological solutions with over 30 years of experience in Latin America, we are looking for talented individuals for the position of Senior Support Engineer. If you are passionate about resolving complex incidents, ensuring continuity of critical services, and working in technically demanding collaborative environments, this opportunity is for you! \&\#128161;What will you do? Diagnose and resolve incidents in production environments, ensuring SLA compliance and service continuity. Collaborate with DevOps, Development, Architecture, and QA teams to investigate failures, optimize deployments, and improve observability. Conduct root cause analysis (RCA) and document solutions to prevent recurrence. Create and maintain technical documentation, runbooks, and post-mortem reports. Propose and implement improvements in system automation, resilience, and performance. \&\#127919; What are we looking for? Degree in Computer Engineering, Systems, or related fields. +5 years of experience in technical support for productive applications and distributed environments. Knowledge in: Languages: JavaScript/TypeScript, Python or Java (code/logs reading) and SQL. Front\-End: React / Next.js, latency diagnostics and DevTools. Back\-End: Microservices, REST/GraphQL APIs, Kafka or SQS. Infrastructure: AWS, Docker, Kubernetes (K8s/ECS), Nginx / API Gateways. Databases: PostgreSQL / MySQL (optimization and SQL queries). Observability: Datadog, New Relic, Dynatrace, ELK or Splunk. Experience working with agile methodologies. Metropolitan Region, Providencia 27/11/2025 \- 25/12/2025 Reserved Full Time ### **REQUIRED REQUIREMENTS** **Educational level:** **Experience:** 3 years ### **CHARACTERISTICS** **Type of contract:** Indefinite contract **Offered job level:** Professional **Source of Offer:** WEB **Internship type offer:** No **Suitable for the following employment groups:** People with disabilities See job requirements