Customer Service Assistant

Description

Job Summary: Trissco Professional Services is seeking an organized and friendly Customer Support Assistant to provide first-line assistance, respond to inquiries, maintain accurate records, and coordinate unresolved issues—working closely with various internal teams to deliver an agile and consistent customer experience. Key Highlights: 1. First-line customer assistance through various channels. 2. Collaboration with internal teams to ensure an agile customer experience. 3. Development of customer service, CRM, and problem-solving skills. Job Summary **Trissco Professional Services Chile SpA** is seeking an organized, friendly, and customer-oriented **Customer Support Assistant** to join our team in Talca. As a Customer Support Assistant, you will provide first-line customer assistance via phone, email, chat, and authorized digital channels. You will respond to inquiries, maintain accurate customer records, follow up on service requests, provide routine information about accounts and services, and coordinate unresolved issues with the relevant internal teams. You will work closely with customer service, administration, professional services, technical support, and commercial operations teams to deliver an agile and consistent customer experience. This position is ideal for entry-level candidates and those with limited work experience who are interested in customer service, BPO, contact centers, customer care, administration, professional services, or commercial operations. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide professional, friendly, and timely customer assistance. Identify customer needs through effective questioning and active listening. Provide authorized information regarding company services and processes. Create, categorize, and update customer service cases. Maintain accurate customer contact and account information. Record customer interactions in the CRM or support systems. Monitor open customer requests and perform appropriate follow-up. Assist with routine account and service inquiries. Support basic customer onboarding and service administration. Assist customers with routine documentation requirements. Monitor shared customer service inboxes and work queues. Assist with simple account access inquiries. Provide basic guidance on approved customer portals or digital platforms. Coordinate service requests with the relevant internal departments. Escalate complex technical, billing, contractual, or service-related issues. Handle routine customer complaints professionally. Follow established procedures for complaints and escalation. Maintain clear and accurate case notes. Assist with scheduling appointments and callback coordination as needed. Support routine order or service request processing. Maintain Excel spreadsheets and customer service records. Prepare basic customer service reports. Support customer feedback and satisfaction activities. Work toward achieving established response time and service quality targets. Follow customer verification and information security procedures. Protect confidential customer and company information. Identify recurring customer issues and communicate trends. Participate in training and quality review activities. Contribute ideas to improve customer experience and operational efficiency. Requirements: Completed secondary education or equivalent qualification. Prior experience in customer service, customer support, BPO, contact centers, retail, hospitality, or administration is preferred but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and individuals with no prior customer service experience are encouraged to apply. Strong customer service orientation. Professional and respectful communication style. Good verbal and written communication skills. Excellent active listening ability. Strong interpersonal and problem-solving skills. Comfort communicating via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365. Familiarity with CRM, technical support, or incident management systems is preferred. Strong organizational and time management skills. High attention to detail. Ability to maintain accurate customer records. Ability to manage multiple customer requests simultaneously. Ability to remain professional when dealing with dissatisfied customers. Ability to identify issues requiring escalation. Willingness to learn new digital platforms and company procedures. Why Work With Us? Gain practical customer service experience. Develop telephone, email, chat, and digital support skills. Gain experience with CRM and incident management platforms. Strengthen communication and problem-solving skills. Develop professional customer service competencies. Enhance administrative and Excel skills. Learn about technology-based professional services. Understand customer case management processes. Work alongside customer service, administration, technology, and operations professionals. Participate in customer experience and quality initiatives. Develop transferable BPO and business services skills. Build a career path toward roles such as Customer Service Specialist, Customer Care Specialist, Customer Service Coordinator, Customer Operations Coordinator, or Customer Service Team Leader. Salary: $550,000 – $750,000 per month Work Location: On-site employment