Sommelier

Description

Position Summary: This position involves supervising staff to ensure optimal service and guest satisfaction, as well as maintaining quality and safety standards. Key Responsibilities: 1. Ensure optimal service and guest satisfaction 2. Maintain high standards of personal hygiene and attire 3. Support colleagues and work as a team **Additional Information** **Job Number**26097554 **Job Category**Food and Beverage \& Culinary **Location**Isidora Goyenechea 3000, Santiago, Metropolitan Region of Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure staff work as a team to deliver optimal service and meet guest needs. Inspect staff personal hygiene and attire and correct any deficiencies. Perform opening and closing duties, such as organizing supplies and necessary equipment, cleaning all equipment and areas, locking doors, etc. Inspect organization, cleanliness, and FIFO (First-In, First-Out) usage in storage areas. Complete scheduled inventories and replenish or order required supplies. Monitor seat availability, service, safety, and guest well-being in dining areas. Issue work orders for maintenance repairs. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and the first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Stand, sit, or walk for extended periods or throughout the entire work shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery (e.g., to identify defects). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above shoulder height and below knee level, including bending, twisting the waist, pulling, and stooping. Move through narrow, confined, or elevated spaces. Climb up and down service stairs and/or ramps. Greet and acknowledge all guests according to company standards. Communicate with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to concerns raised by other employees. Communicate with others using clear and professional language. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to spark curiosity and expand worlds. We are a place to enjoy life. We exist to open doors—and minds. We are constantly inspired by new faces and new experiences. At our core is a harmonious, ever-ready spirit that has made us famous for redefining luxury standards worldwide. The Whatever/Whenever service is our culture and the service philosophy that brings guests’ passions to life. If you are original, innovative, and always looking toward the possibilities the future offers, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.