**Company Description:** Currently, we are over 10 businesses forming Falabella, and as a group, we operate in several countries worldwide, with over 95,800 employees across the region. Every day, we strive to deliver an innovative commercial proposition to our customers through our physical and digital ecosystem. Our shared values guide our daily actions and work, driving us to fulfill our purpose of Simplifying and Enhancing Life: We are one diverse team that trusts and develops people. We act agilely—anticipating change, taking ownership, and continuously learning. We are passionate about our customers, demonstrating empathy, expertise, and simplicity. We care for the future, respecting people, society, and the environment. This is how Tottus is built—with over 150 stores across Chile and Peru, alongside its production and distribution logistics centers. **Job Mission:** Achieve departmental objectives while ensuring Shopper App operational standards in customer service. **Job Responsibilities:** * Responsible for implementing procedures, safeguarding equipment and infrastructure within the assigned section, and leading team members under supervision. * Ensure effective coordination with the store team to assign staff to the order picking process based on order scheduling. * Manage and meet all key performance indicators relevant to the assigned section. * Guarantee adherence to processes for last-mile fleet (drivers). * Conduct on-site training for new hires and verify progress against the established training plan and e-learning competency development. * Monitor and control materials and equipment inventory within the assigned section. * Ensure and maintain quality, service, and overall presentation standards for the assigned section from the customer’s perspective, aligned with company-defined standards and metrics. **Requirements:** Experience with last-mile delivery applications. Retail or supermarket experience preferred. Customer service orientation. **Offer Conditions:** **Benefits:** * Complementary health insurance. * Birthday leave day. * Student incentive program. * Additional parental leave. * Training programs and courses. * Discounts at Tottus, IKEA, and Falabella.com. * Financial loans.