Hotel Mandarin Oriental, Santiago is looking for its next Guest Service Agent - Bellman to join the Rooms team. Are you an expert in what you do? Are you looking to work in a team that aspires to be the best, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional. **About Us** Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences, located in premier destinations worldwide, with a strong portfolio of projects. Increasingly recognized for creating some of the most sought-after properties globally, the Group offers legendary service inspired by our Asian heritage and represents the most cutting-edge luxury experiences. **Our Hotel** An oasis in the heart of the city. As a true landmark, Mandarin Oriental, Santiago enjoys a convenient location, outstanding restaurants, and an impressive outdoor swimming pool. Combining elegant décor with peaceful views, each of our 310 rooms and suites features spacious design and a relaxing ambiance. Our hotel is one of the city's most exciting dining destinations. Offering an authentic Nikkei culinary experience at Matsuri, Italian flavors at Senso, light snacks and beverages at Atrium Lobby Lounge. **About the Role** Mandarin Oriental, Santiago is seeking the best Guest Service Agent - Bellman for its Concierge department who will be responsible for monitoring and coordinating the daily operation of our café, ensuring guest and customer satisfaction. **Your key responsibilities will include** * Delivering a unique and memorable guest arrival and departure experience by attending to and anticipating guest needs. * Supporting the company’s philosophy and culture through the daily use of *Legendary Quality Experience Pillars* to ensure guest satisfaction and achievement of our mission. * Proactively gathering guest profile information and preferences. * Managing guest luggage. * Maintaining knowledge of all internal groups and events. * Protecting guest and colleague privacy at all times. * Keeping the Bell Stand adequately stocked with materials and supplies. * Arranging transportation services for guests. **What we expect from you** * Advanced/conversational English. * Orientation towards luxury service and customer service. * Availability to work rotating 5x2 shifts totaling 40 weekly hours, scheduled from Monday to Sunday. **Our commitment to you** * Complementary insurance. * Free meals at the staff restaurant. * Uniform laundry service. * Colleague recognition and reward program. * Learning and Development program. * Wellness and social events programs. * Various discounts available within the property. **We're Fans. Are you?**