Software Implementation Lead

Description

Summary: Seeking a Software Implementation Lead to spearhead customer-facing deployments of advanced AI solutions in the global mining industry, bridging the gap between technical teams and enterprise clients. Highlights: 1. Lead client deployments of AI solutions at scale in industrial environments. 2. Bridge gap between field engineers, data scientists, and enterprise clients. 3. Drive global industrial efficiency and sustainability with AI. **Software Implementation Lead (Mining Technology)** ==================================================== **Are you ready to scale AI solutions for the Global Mining Industry?** ----------------------------------------------------------------------- We are looking for a **Software Implementation Lead** to join our **Mining Technology Operations** team. This isn't just about managing spreadsheets or internal migrations; it’s about leading customer\-facing deployments of advanced AI\-based software at scale across some of the most complex industrial environments on the planet. As we expand our portfolio globally, we need a dynamic leader who can bridge the gap between field\-deployed engineers, data scientists, and external enterprise clients. ### **What you’ll be doing:** * **Leading Client Deployments:** Own the end\-to\-end delivery of software implementations into client IT/OT environments, ensuring projects are delivered on time, within budget, and to customer specifications. * **Managing External Stakeholders:** Act as the primary technical point of contact for customer teams, steering committees, and key stakeholders throughout the deployment lifecycle. * **Translating Complexity:** Turn client business and site requirements into clear technical specs and RFCs for our product and engineering teams. * **Visualising Value:** Build and maintain **Grafana** dashboards to show our customers exactly how our AI is optimising their operations. * **Innovating Workflows:** Leverage modern AI productivity tools to accelerate documentation, analysis, and prototyping. * **Risk \& Account Growth:** Own the project risk log, manage scope change control, and contribute to Key Account strategies to drive long\-term client growth. ### **Who you are:** * **Client Delivery Expert:** 5\+ years of experience in **external, customer\-facing software implementations** or Professional Services (B2B SaaS, enterprise software, or industrial technology). * **Infrastructure Savvy:** Proven experience managing software integration and technical deployment directly within client network/IT/OT infrastructures. * **Industry Savvy:** Deep understanding of the nuances of large\-scale industrial enterprises (bonus points for experience in Mining or Heavy Industry software). * **Data\-Driven:** Comfortable with BI tools (e.g., Grafana) and a foundational understanding of AI/ML lifecycles. * **Master Communicator:** Highly skilled at managing client expectations, navigating enterprise stakeholders, and translating technical reports into strategic business value. * Fluency in English and Spanish. #### **Why this role?** Reporting directly to the **VP of Mining Technology Operations**, you will play a pivotal role in scaling our field deployments globally. This is a chance to work with a truly distributed team and see your technical delivery directly impact global industrial efficiency and sustainability. #### **Be Part of the Future** If you're excited about the intersection of AI, customer delivery, and industrial innovation, we’d love to hear from you.