**WORK WITH A PURPOSE** Join our **Accenture** **Technology** team and be part of the change! We invite you to open the doors to the digital world, where you can develop your talent, grow, learn, get certified in the most advanced technologies, drive continuous agile innovation, and participate in new businesses. Discover the commitment and energy we dedicate to transforming how our clients and communities work, with a forward-looking vision. We are currently looking for a *Digital Customer Engagement Manager* eager to take on new challenges. **Role Purpose** Manage client relationships and lead technical operations in SAP Basis and SAP Cloud environments, ensuring proper implementation, upgrades, and support of SAP solutions. This position is **not managerial**, but requires direct client interaction and technical coordination. **Key Responsibilities** * Serve as the main point of contact for clients, ensuring a satisfactory experience. * Coordinate activities related to **SAP Basis** and **SAP Cloud**, including installations and updates. * Ensure operational continuity and SLA compliance. * Analyze technical requirements and propose solutions aligned with best practices. * Collaborate with internal teams to resolve incidents and optimize processes. **Technical Requirements** * **Minimum Experience:** + \+6 years in **SAP Basis**. + \+6 years in **SAP Cloud**. * **Solid knowledge in:** + Differences between **solution** and **product**, identification of components and compatible add\-ons. + **SaaS, PaaS, IaaS** models and the concept of **managed service**. * **SAP Applications:** + Business Suite, **S/4HANA**, **BW/4HANA**. + Compatible database types and use cases. * **Practical Experience:** + At least two implementations involving **installation** and **upgrades**. * **Bonus Points:** + SAP release strategies, **PAM**, Service Marketplace (SWDC). + IT operations and **ITIL** methodology. **Why choose Accenture?** **A unique workplace—discover some of the benefits we offer you:** Career development Flexible working hours \+50,000 trainings and courses available (online and in-person) Libraries, books, and podcasts ️Language programs * Free certifications through our partners! \+900 certifications in Chile GenAI Academy, with exclusive programs for Accenture. Recognized by Great Place To Work Chile 2024 as #8 among the best companies to work for with more than 1,000 employees. Yes, we are in Chile’s Top 10! Global onboarding experience! Over 6,000 people welcomed in the Metaverse across LATAM Bonuses and holiday pay ‍ ️ Complementary health insurance (no deductible or co-payment) Birthday day off ‍Extended Parental & Maternity Leave Global knowledge network Named the most diverse and inclusive company in the world according to the Refinitiv Diversity & Inclusion Index * ️Sustainability as a driver of change—learn about our commitment **About us:** * 800K employees globally. * 9K clients in 120 countries * \+1,900 Talents in Chile. * Projects across multiple industries