Join our support team as a **Senior ServiceNow Developer**, focusing on ITSM modules, Workspaces implementation, and app engine customization. You will handle bug fixes, standard requests, and a backlog of over 100 enhancements across CMDB, HAM, SAM, and dashboards. Apply now to contribute your expertise and improve client services. **Responsibilities** * Fix bugs and resolve issues within ServiceNow modules * Implement and maintain Workspaces functionality for clients * Develop and enhance applications using ServiceNow app engine * Support and improve ServiceNow CMDB, HAM, and SAM modules * Create and update dashboards to meet client requirements * Manage and prioritize a backlog of over 100 enhancement requests * Collaborate with clients and internal teams to deliver solutions * Test and validate ServiceNow functionality before deployment * Document technical specifications and changes * Provide technical support and guidance to junior developers **Requirements** * Experience in ServiceNow development with 3\+ years in ITSM products * Strong knowledge of ServiceNow CMDB and related modules * Experience with Workspaces implementation in ServiceNow * Proven ability to handle bug fixing and enhancement backlog * Good understanding of HAM, SAM, and dashboard creation * Strong problem\-solving and analytical skills * Ability to manage multiple tasks and prioritize effectively * Good communication and teamwork skills * English proficiency at B2\+ level **Nice to have** * Certification in ServiceNow Development * Experience with app engine advanced features * Knowledge of ITIL processes * Experience with scripting and automation in ServiceNow **We offer** * Improved medical coverage \- EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation * Lunch Allowance \- You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us * Allowance for internet and electricity \- You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense * National Holiday Bonus \- We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September * Christmas Bonus \- You will receive an End of Year bonus of CLP $170,539\. It will be paid during the month of December, to ensure you have a Happy Holiday! * Learning Culture \- We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally * Additional Income \- Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways * Are you open to relocation? \- If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home