Job Summary: AWS is seeking a motivated Data Center Technician to maintain infrastructure, troubleshoot, and repair servers in a 24x7 environment. Key Highlights: 1. Working in advanced, high-density data centers 2. First point of contact for hardware and technical issues 3. Collaborating with cross-functional teams **DESCRIPTION** --------------- Amazon Web Services is seeking to hire a highly motivated, top-tier Data Center Technician to join our growing Infrastructure Operations team and provide hands-on support for its Data Center location. The scope of work includes: managing tasks and priorities via the ticketing system and coordinating with the Data Center Manager; troubleshooting and repairing servers experiencing hardware and network issues. The role involves hardware diagnostics and replacement of failed components. Candidates must be able to work effectively with minimal supervision and manage multiple priorities. The technician will be based in Santiago, but may also provide remote support to other Data Centers in the region as needed. They will be responsible for daily management of server, networking equipment, and cabling incidents. Data Center Operations is a 24x7 team, and this position requires non-standard working hours. Key job responsibilities * Work on and meet SLAs for assigned tickets through a workflow-driven process * First point of contact for hardware and technical issue resolution * Perform routine server hardware repairs (disks, motherboards, etc.) * Perform routine repairs related to networking, server hardware, and operating systems * Regularly collaborate with cross-functional teams to complete routine tasks * Adhere to data center safety best practices * Perform server upgrades, rebuilds, and scheduled maintenance as required A day in the life This role presents a unique opportunity to work in some of the world’s most advanced data centers. Amazon’s data centers are large-scale, high-density facilities where you’ll help shape the future of cloud technology in the region. A Data Center Technician will work as part of the Operations team, whose primary responsibility is maintaining and preserving data center infrastructure. You will serve as the primary point of contact for both internal customers (e.g., Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (e.g., Hardware Vendors, Contractors, Service Providers). About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work\-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee\-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge\-sharing, mentorship and other career\-advancing resources here to help you develop into a better\-rounded professional.**BASIC QUALIFICATIONS** ------------------------ * Degree in Information Systems, Computer Science, or related field OR equivalent professional experience * CCNA, CCNP and/or JNCIA certification * Proven experience in hardware troubleshooting and isolation testing on high-performance equipment * Knowledge of TCP/IP networking, cabling, types of optical fiber, and test equipment such as VFL, power meters, and OTDR * Fluent Spanish and advanced English * May require local and/or international travel * This position also has a physical component requiring the ability to lift and install equipment up to 18 kg; may require working in confined spaces or elevated locations while adhering to health and safety guidelines **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with Linux or similar operating systems * Knowledge of network design, protocols, and troubleshooting * Hardware troubleshooting and component replacement experience * Broad understanding of infrastructure technologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.