**Company Description:** Welcome to the new Job Offers portal, where you can apply online in a faster, simpler, and more engaging way. It is a fully digital process in which you will need to complete/validate your information, take psychometric tests, and finally record a video interview. Questions? You will have online information or a virtual assistant available. **Job Mission:** Join Compraqui and become part of the experience that drives large retailers! **Job Responsibilities:** At BancoEstado, we are looking for an Agent of Experience for Large Retailers, a key role in ensuring proactive service and effective solutions that keep our clients' operations always active. What will you do in this challenge? * Proactively manage customer service: Anticipate incidents and contact customers preventively to ensure continuity. * Resolve complex cases: Handle requests and complaints related to payment methods (in-person, digital, MTT) quickly and effectively. * Coordinate with internal and external departments: Act as the bridge between teams and providers to achieve timely solutions. * Monitor and report: Generate indicators, critical alerts, and propose improvements in management tools. What are we looking for? * High school diploma and/or intermediate or higher technical degree in administration. * Intermediate level proficiency in Office. * Basic knowledge of Salesforce and AWS queries. * Problem-solving skills, customer orientation, and coordination abilities. If you are passionate about customer experience and want to be part of a team that ensures operational continuity for large retailers, this is your place. Apply now and make experience your signature. **Requirements:** Basic knowledge of Salesforce and AWS queries. High school diploma and/or intermediate or higher technical degree in administration. Intermediate level proficiency in Office. Problem-solving skills, customer orientation, and coordination abilities. **Offer Conditions:**