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Job Summary: Conduct commercial negotiations or payment arrangements for credit accounts to recover and normalize customer debt, achieving recovery objectives. Key Responsibilities: 1. Proactively manage the risky portfolio 2. Manage the portfolio via telephone 3. Negotiate and manage approval of restructuring or payments The primary mission of this position is to conduct commercial negotiations or payment arrangements for overdue, delinquent, and written-off credit accounts originated from Country Offices, with the purpose of recovering and normalizing customer debt at any stage, thereby achieving the recovery rates and objectives set by Management in alignment with Corporate standards. In this role, you will have the opportunity to: Proactively manage both your own and pooled risky portfolios, conducting follow-up based on strategies defined by Management. Manage the portfolio via telephone using tools provided by the bank. Analyze customer situations, negotiate, pre-agree, and manage approval and processing of a restructuring or payment alternative within parameters defined by Management, and record all activities in the system. Record all interactions and updated customer contact information in the Bank's system. To succeed in this position, you need: Professional education as a Financial Technician, Undergraduate Engineer, or in Administration, Finance, or a related field. For technical degrees: 5 years of experience in banks, commercial areas, collections, or similar roles. For university degrees: 2 years of experience in banks, commercial areas, collections, or similar roles. -Requirements- Minimum Education: University / Professional Institute (I.P.) / Technical Training Center (C.F.T.) years of experience
