**Responsibilities** * Ensure high-quality customer relationships, increase customer satisfaction, and secure long-term service contract renewals. * Communicate and collaborate effectively with all company departments, maintaining a strong communication channel between field operations and various internal teams to promptly advise customers on all service activities, scheduling changes, delays, cost overruns, environmental and safety issues, etc. * Maintain commercial awareness of financial performance and contractual requirements, and report/escalate cost overruns, out-of-scope requests, and transitions to new contracts. * Act as the primary counterpart to the customer’s responsible representative. * Ensure Vestas complies with signed contracts. Manage and prepare formal communications based on the submission and receipt of milestone-related compliance notices governing service agreements. * Systematically manage and log all customer incidents using available tools (SAP, CRM, etc.). * Ensure accurate SAP data related to contractual obligations, quotations, invoicing, etc. * Identify new business opportunities in both the aftermarket and Operation & Maintenance (O&M) sectors. **Qualifications** * Bachelor’s degree in Engineering. * Proven experience in customer-facing roles (e.g., Sales, Project Management, Contract Management), particularly with complex clients, within the energy sector. * Commercial orientation. * Familiarity with highly complex technical machinery, plants, processes, and systems. * Strong commercial sense and solid understanding of contracts. * Intermediate spoken and written English. **Competencies** * Customer and contract relationship management * Effective communication * Collaboration * Negotiation and empathy * Leadership * Strategic planning * Project management * Adaptability to unexpected changes * Customer focus * Initiative * Methodical approach **What we offer** The opportunity to join a dedicated team that supports collaboration and individual initiative, within a motivating work environment and offering a competitive market salary. **BEWARE – RECRUITMENT FRAUD** It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our\-recruitment\-process **DEIB Statement** At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. **About Vestas** Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40\+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.